Customer Service Specialist (with Slovak)(f/m)

Arche Consulting Sp. z o.o.; Kraków; Hybrid; PLN 40,000 - 54,000; Full time

Benefits offered by this job

Private medical care

Life insurance

NAIS benefits platform (Netflix, etc.)

Training paths (GenAI, Google tech)

Education First language learning

Udemy Business access

Flexible hybrid work

Office + remote mix

Home office equipment

Job summary

Arche Consulting Sp. z o.o. is seeking a skilled customer service professional fluent in Slovak to provide high-quality support in a hybrid workplace.

You will handle inquiries, troubleshoot issues, and foster lasting customer relationships while maintaining service excellence. The role requires at least one year in an international contact centre, strong communication, and the ability to multi-task in a dynamic environment.

Qualifications

• Fluent in Slovak at C1 level.
• At least 1 year in an international contact centre.
• Strong written and verbal communication with listening skills.
• Customer-focused with ability to handle difficult interactions.
• Analytical and problem-solving abilities; able to decide independently.
• Committed to excellent customer experience and long-term relationships.
• Ability to multitask and prioritize requests and issues.
• Solid technical knowledge; able to troubleshoot with Excel and MS Office.

Responsibilities

• Provide high standard customer service through professional communication.
• Communicate clearly in Slovak and English when needed.
• Address issues, de-escalate situations, and troubleshoot problems.
• Develop and maintain positive relationships with customers.
• Handle multiple interactions and prioritize requests.
• Make informed decisions to resolve issues within timeframes.
• Adapt to changing priorities and a dynamic work environment.

Skills

Slovak C1

Customer service

Communication skills

Analytical thinking

Multitasking

Independence

Excel

MS Office

Education

University degree

Tools

Excel

Microsoft Office

Job description

Provide a high standard of customer service through professional and efficient communication.

Communicate with customers clearly and confidently in Slovak and, when necessary, in English.

Address customer issues and concerns while effectively managing and de-escalating difficult situations.

Identify and troubleshoot problems, using technical knowledge to deliver suitable solutions.

Develop and maintain positive, long-term relationships with customers, ensuring a high-quality customer experience.

Handle multiple customer interactions simultaneously and effectively prioritize incoming requests.

Make appropriate and informed decisions to ensure customer issues are resolved efficiently and within the required timeframe.

Remain flexible and adjust to changing business priorities and evolving customer needs.

Requirements

You are fluent in Slovak at a C1 level.

You have a minimum of one year of experience working in an international contact centre environment.

You have strong written and verbal communication skills, with excellent listening and comprehension abilities.

You are customer-focused, with the ability to handle difficult interactions and effectively calm frustrated customers.

You have strong analytical and problem-solving abilities and are comfortable working independently and making objective decisions.

You are committed to providing an excellent customer experience and developing long-term relationships with customers.

You are able to handle several tasks at once, while effectively organizing and prioritizing customer requests and issues.

You have solid technical knowledge and troubleshooting capabilities, are confident using Excel and Microsoft Office, hold a university degree, and are comfortable adapting to a dynamic and constantly changing work environment.

• Enjoy a comprehensive benefits package, including private medical care through Medicover, with additional options such as dental care, senior care, and oncology packages available at preferential rates.
• You can also benefit from life insurance and access to 40+ options on our NAIS benefits platform, including Netflix, Spotify, and a sports card.
• Develop your skills through 70+ training paths with certification opportunities in areas such as GenAI, Architecture, and Google technologies, all available through our NEXT platform.
• You will also have free access to Education First language learning, TED Talks, and Udemy Business courses and resources.
• Benefit from a flexible hybrid work model designed to fit your needs.
• After completing onboarding, combine working from a modern office with the comfort of working remotely.
• Our home office package includes essential equipment such as a laptop, monitor, and chair.
• Your recruiter can provide more information about the specific arrangements.