Customer Support Associate with Polish

TP; Kraków; Hybrid; PLN 43,000 - 45,000; Full time

Job summary

TP is seeking a Customer Support Associate with Polish to independently provide customer support via email, chat and phone to high-profile clients on internet-based platforms. The role focuses on ensuring effective handling of inquiries and maintaining high service quality.

Hybrid from Kraków with an estimated 130 hours per month, offering flexible scheduling within standard business hours. Prior experience in call center or customer service is preferred, with onboarding to learn tools and scope

Qualifications

• Fluent in Polish (written and spoken).
• Intermediate level of written and spoken English.

Responsibilities

• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.

Skills

Polish language

English language

Analytical skills

Organizational skills

Customer service experience

Education

High school diploma

Job description

Customer Support Associate with Polish

In this role, you will independently provide customer support services via email, chat, and phone to high-profile clients specializing in internet-based search and video-sharing platforms.

Your objective will be to ensure effective handling of customer inquiries and maintain high service quality standards.

• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.

Our requirements:

• Fluency in written and spoken Polish.
• Intermediate level of written and verbal English.
• The expected monthly engagement is around 130 hours, subject to mutual arrangements.
• Experience in the call center or customer service industry.
• Good analytical and organizational skills.
• High school diploma or equivalent.
• Experience or educational background in the online advertising or marketing field is a plus.

What we offer:

• Salary range: 31.00-33.00 PLN gross/h.
• Hybrid collaboration from Kraków.
• Introductory activities aimed at enabling the contractor to become familiar with the tools and agreed scope of services.
• Possibility to provide services within the time range from Monday to Friday between 8 AM and 6 PM, depending on the contractor’s availability and preferences.

What more can you get?

• MyBenefit platform access (you can exchange points for a Multisport card, LuxMed
• healthcare or codes for other services such as shopping, travel, massage or food and
• many more).
• Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills.

Recruitment process:

• Initial phone interview – we want to get to know you better!
• Online interview with a recruitment representative and HM.
• You will receive feedback via a call within 2 working days after the interview.