Customer Support Associate - Fluent Italian

TP; Kraków; Hybrid; PLN 59,000 - 69,000; Full time

Benefits offered by this job

MyBenefit platform access

Multisport card

LuxMed healthcare

Job summary

TP is seeking a customer support specialist to independently assist high-profile clients via email, chat, and phone. You will deliver prompt troubleshooting, resolve queries, and handle objections with professional communication.

Fluency in Italian and good written English are required, with hybrid work from Kraków and an approximate 130 hours per month engagement. Prior call center or customer service experience is advantageous.

Qualifications

• Fluency in written and spoken Italian and English is required.
• Experience in call center or customer service is preferred.
• Strong analytical and organizational skills are essential.
• Experience or education in online advertising or marketing is a plus.
• High school diploma or equivalent required.

Responsibilities

• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.
• Maintain high service quality standards while assisting high-profile clients.

Skills

Italian fluency

English (intermediate)

Call center experience

Analytical skills

Organizational skills

Education

High school diploma

Job description

In this role, you will independently provide customer support services via email, chat, and phone for high-profile clients operating internet-based search and video-sharing platforms.

Your services will contribute to efficient customer inquiry handling while maintaining high service quality standards.

• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.
• Fluency in written and spoken Italian .
• Intermediate level of written and verbal English.
• The expected monthly engagement is around 130 hours, subject to mutual arrangements.
• Experience in the call center or customer service industry.
• Good analytical and organizational skills.
• High school diploma or equivalent.
• Experience or educational background in the online advertising or marketing field is a plus.

What we offer:

• Remuneration: 42,50-50,00 PLN gross/h.
• Hybrid collaboration from Kraków.
• Introductory activities aimed at enabling the contractor to become familiar with the tools and agreed scope of services.
• Possibility to provide services within the time range from Monday to Friday between 8 AM and 6 PM, depending on the contractor’s availability and preferences.

What more can you get?

• MyBenefit platform access (you can exchange points for a Multisport card, LuxMed
• healthcare or codes for other services such as shopping, travel, massage or food and
• many more).
• Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills.

Recruitment process:

• Initial phone interview – we want to get to know you better!
• Online interview with a recruitment representative and HM.
• You will receive feedback via a call within 2 working days after the interview.