Content Moderator (Polish) - Advertisers Support - Relocation Support in Lisbon

Grow-Talent.com; Warszawa; On-site; PLN 79,000 - 123,000; Full time

Benefits offered by this job

Relocation support to Lisbon

Holiday entitlement 22 days

3 weeks training

Dynamic multilingual team

40-hour week with rotating shifts

Airport pickup assistance

Health insurance

Flight home yearly

Accommodation provided

Portuguese classes

Job summary

Grow-Talent.com is seeking a Polish-speaking Advertisers Support content moderator to join our Lisbon team, with relocation assistance. You will handle chats, emails and calls, resolve issues, and guide users through the platform to improve their advertising experience.

The role requires native Polish, strong English (B2), comfort with MS Office, and the ability to work in a rotating shift pattern. A 12-month renewable contract is offered with public holiday relief and health insurance.

Qualifications

• Native/fluent in Polish and fluent in English (B2).
• Knowledge of advertisement industry is advantageous.
• Proficient with Microsoft Office applications.

Responsibilities

• Provide support via chat, email and telephone to advertisers.
• Provide pre and post-sales support for self-service products.
• Resolve technical issues and guide users to use platform tools.
• Identify trends and solve problems for multiple SMB clients.
• Maintain positive attitude towards the brand and assist with admin forms.

Skills

Polish (native/on-site fluency)

English (B2)

Microsoft Office

Adaptability

Independent worker

Team player

Rotating shifts

Tools

Microsoft Office

Job description

Content Moderator (Polish) - Advertisers Support - Relocation Support in Lisbon

Job Openings Content Moderator (Polish) - Advertisers Support - Relocation Support in Lisbon

About the job Content Moderator (Polish) - Advertisers Support - Relocation Support in Lisbon

Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish-speaking Advertisers Support for their Lisbon office.

Location: Lisbon, Portugal

Employment type: Full‑time

DUTIES AND RESPONSIBILITIES:

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)
• Provide pre and post‑sales support for all self‑service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job‑related administrative forms

REQUIREMENTS:

• Native/fluent in Polish, both oral and written. Fluent in English (at least B2 level)
• Knowledge of advertisement industry will be considered as an advantage
• Computer literate with sound knowledge of Microsoft Office package
  
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Able to work rotating shifts

OFFER:

• If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later
• Holiday entitlement with 22 days per year
• Three weeks training that prepares you optimally to conduct the job tasks
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• 40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
• Guidance and tools to reach your full potential
• Temporary, renewable working contract
• Partially compensated 3 weeks training
• Initial employment contract with a duration of 12 months
• Subsequent extension of one more contract for 12 months
• Permanent contract after 2 years
• Private health insurance after contract signature (additional to standard insurance)
  Airport pick‑up and administrative help with registration in Portugal
• Reimbursement of flight expenses after 9 months
• Yearly paid flight to home destination
• Accommodation in a single room in one of shared company apartments for international candidates
• Free Portuguese classes, water sport activities, soft trekking and much more