Customer Support Agent (Polish) - Relocation in Budapest

Grow-Talent.com; Warszawa; Vor Ort; PLN 88.000 - 137.000; Vollzeit

Benefits dieser Stelle

Relocation support

Health insurance

Growth opportunities

Team environment

Paid time off

Performance incentives

Zusammenfassung

Grow-Talent.com is recruiting a Polish-speaking Customer Support Agent for relocation to Budapest. You will handle customer inquiries for a gaming platform, diagnose technical issues, and contribute to knowledge base updates.

This role requires native Polish, strong English, and a passion for consumer electronics. The position offers base salary plus performance bonuses after the first three months, with relocation support and comprehensive benefits.

Qualifikationen

• Native/fluent Polish (verbal and written) with strong English (min B2)
• High school diploma or equivalent
• Deep understanding and enthusiasm for consumer electronics; knowledge of computers related to software installation
• Ability to own issues, report findings, and guide customers to resolution
• Strong customer service mindset with empathy and professionalism
• Adaptability to a dynamic contact centre environment
• Proficiency with Windows-based systems and willingness to adapt to custom packages
• High standards of ethics and teamwork; strong personal timekeeping
• Cultural adaptability to diverse local customers

Aufgaben

• Take ownership of customer issues from initial contact through resolution
• Diagnose and resolve technical inquiries related to software installation and connectivity
• Test products, contribute to the knowledge base, and update articles
• Handle challenging customers professionally and diffuse complaints
• Explain complex technical details in clear, customer-friendly terms
• Navigate internal systems to identify answers and troubleshoot issues
• Follow company policies and escalate when needed
• Identify opportunities to promote client products and services
• Document conversations in writing or email when required

Kenntnisse

Polish language

English communication

Customer service

Problem solving

Ausbildung

High school diploma

Tools

Windows-based systems

Jobbeschreibung

Customer Support Agent (Polish) - Relocation in Budapest

Job Openings Customer Support Agent (Polish) - Relocation in Budapest

About the job Customer Support Agent (Polish) - Relocation in Budapest

Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit Polish speaking Customer Support Representative to support customers of gaming platform.

• Position: Customer Support Representative


• Employment type: Full-time


• Remuneration: Base salary + performance bonuses (after 3rd month of employment)

DUTIES AND RESPONSIBILITIES:

• Take full ownership of customer issues from initial contact through to resolution, effectively managing and prioritizing multiple cases simultaneously to ensure timely and thorough support


• Apply your strong understanding and aptitude for consumer electronics products and their interactions, including software installation and connectivity with computers, to diagnose and resolve complex technical inquiries


• Actively test products, elevate new information to the client for inclusion in the official knowledge base, and suggest or manage updates to existing articles following detailed procedures, ensuring content is validated and accurate


• Utilize your strong verbal skills to effectively handle challenging and upset customers, qualifying issues, clarifying matters, and diffusing potential high-level complaints and sensitive situations with professionalism


• Clearly and concisely feed back information to colleagues and adapt complex technical details (like connectivity and tuning) for easy understanding by customers, ensuring clarity and comprehension


• Efficiently navigate and utilize various internal systems to identify answers, troubleshoot issues, and relay accurate information to customers, ensuring a seamless support experience


• Consistently apply a comprehensive set of company policies and procedures, while also knowing when to question, seek advice, adapt understanding, or elevate an issue for appropriate resolution


• Identify opportunities to promote the clients brand, highlight product features and benefits, and introduce customers to associated services or promotions


• Confirm conversations in writing or email customers when required, maintaining professional and accurate records of interactions.

REQUIREMENTS:

• Native / fliuent in Polish both verbal and written. Good command in English (minimum B2 level)


• High school diploma or an equivalent


• A deep understanding and enthusiasm for consumer electronics, with essential knowledge of computers concerning software installation and interaction with consumer products


• The ability to own issues instinctively, assimilate information, use initiative to report relevant findings, and guide customer contact to the most appropriate resolution.


• A strong appreciation for the impact of customer service on company success, with the ability to engage customers, gain their confidence, and converse naturally and sincerely with empathy


• The ability to adapt behaviours as required or directed within a dynamic contact centre environment


• Proficient with Windows-based systems and a strong aptitude to quickly adapt to custom-built packages and systems used for live interaction with customers


• High standards of morals and ethics, demonstrating strong team player attributes and excellent personal timekeeping


• A culturally adaptive mindset to understand local customers and how they communicate, with the ability to recognize and adapt your style accordingly.

OFFER:

• Competitive salary and performance-based incentives


• Comprehensive health, dental, and vision insurance


• Opportunities for professional growth and career development within a global technology leader


• Relocation support


• A collaborative and supportive team environment


• Generous paid time off and holiday schedule