Content Moderator (Polish) - Advertisers Support (Relocation in Lisbon)

Grow-Talent.com; Warszawa; On-site; PLN 83,000 - 114,000; Full time

Job summary

Grow-Talent.com is hiring a Content Moderator (Polish) to join its Advertisers Support team in Lisbon, Portugal. This full-time role supports small and medium businesses through chat, email, and phone, helping users navigate the platform.

The ideal candidate speaks Polish fluently and English at B2 level, with basic knowledge of advertising industry and MS Office; ability to work independently within a team, and on rotating shifts.

Qualifications

• Polish language fluency (native or fluent in writing and speech).
• English level at least B2.
• Knowledge of advertising industry is a plus.
• Computer literacy with MS Office.

Responsibilities

• Provide support to SMBs via chat, email, and phone.
• Provide pre and post-sales support for self-service products.
• Resolve technical issues, report bugs, and guide users on the platform.
• Identify trends and resolve issues for multiple SMB clients.
• Maintain a positive attitude towards the brand.
• Maintain and update job-related administrative forms.

Skills

Polish fluency

English B2

Team player

Independent worker

Adaptability

Tools

Microsoft Office

Job description

Content Moderator (Polish) - Advertisers Support (Relocation in Lisbon)

Job Openings Content Moderator (Polish) - Advertisers Support (Relocation in Lisbon)

About the job Content Moderator (Polish) - Advertisers Support (Relocation in Lisbon)

Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish-speaking Advertisers Support for their Lisbon office.

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)
• Provide pre and post-sales support for all self-service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Polish, both oral and written. Fluent in English (at least B2 level)
• Knowledge of advertisement industry will be considered as an advantage
• Computer literate with sound knowledge of Microsoft Office package
  
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Able to work rotating shifts

OFFER:

• If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later
• Holiday entitlement with 22 days per year
• Three weeks training that prepares you optimally to conduct the job tasks
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• 40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
• Guidance and tools to reach your full potential
• Temporary, renewable working contract
• Partially compensated 3 weeks training
• Initial employment contract with a duration of 12 months
• Subsequent extension of one more contract for 12 months
• Permanent contract after 2 years
• Private health insurance after contract signature (additional to standard insurance)
  Airport pick-up and administrative help with registration in Portugal
• Reimbursement of flight expenses after 9 months
• Yearly paid flight to home destination
• Accommodation in a single room in one of shared company apartments for international candidates
• Free Portuguese classes, water sport activities, soft trekking and much more