Bilingual Russian/Polish Support Agent — Lisbon Relocation

Grow-Talent.com; Warszawa; On-site; PLN 79,000 - 105,000; Full time

Benefits offered by this job

Life Insurance

Private health insurance

Yearly performance bonus

Relocation allowance and assistance

Job summary

Grow-Talent.com is recruiting a Customer Support Agent fluent in Russian and Polish for a Lisbon-based role. The job involves handling inquiries across phone, email and chat, resolving issues promptly and maintaining high customer satisfaction. You will collaborate with colleagues and document cases for ongoing improvements.

Relocation to Lisbon is provided with health and life insurance benefits, a performance bonus, and relocation assistance. A dynamic team environment awaits.

Qualifications

• Native/fluent Russian (C1) and Polish (B2) required.
• Previous customer support experience mandatory.
• Experience with chat/call center tools preferred.

Responsibilities

• Communicate with customers via phone, email and chat.
• Ensure customer satisfaction and provide professional support.
• Troubleshoot issues and provide timely solutions.
• Document actions and categorize cases for engineering follow-up.

Skills

Russian (C1)

Polish (B2)

Customer support

Chat support

Multitasking

Tools

CRM tools

Job description

Grow-Talent.com is recruiting a Customer Support Agent fluent in Russian and Polish for a Lisbon-based role. The job involves handling inquiries across phone, email and chat, resolving issues promptly and maintaining high customer satisfaction. You will collaborate with colleagues and document cases for ongoing improvements.

Relocation to Lisbon is provided with health and life insurance benefits, a performance bonus, and relocation assistance. A dynamic team environment awaits.