Customer Supply Specialist — SAP & Order Fulfillment

Huntsman; Kraków; On-site; PLN 45,000 - 65,000; Full time

Job summary

Huntsman in Krakow is seeking a Customer Supply Representative to support order fulfilment and deliver high-quality transactional services for multiple businesses. The role emphasizes problem solving and continuous process improvement in a fast-paced environment.

You will work with SAP-based order processing, coordinate with Sales Engineers and Supply Chain colleagues, and maintain strong customer relationships.

Qualifications

• Experience in customer service or similar role, ideally within an international environment.
• Familiarity with SAP and MS Office; SAP is a plus.
• Fluent in English; Polish would be advantageous.

Responsibilities

• Process orders from receipt to dispatch and invoicing using standard SAP processes.
• Respond to customer queries (order status, amendments) ensuring high service levels.
• Monitor customer accounts and order book status; resolve issues affecting customers.
• Follow procedures for service requests, logging, processing and progress chasing while meeting KPIs and SLAs.
• Prepare documentation for goods dispatch and ensure readiness for billing in SAP.
• Refer availability/issues to daily hotspot meeting for resolution with stakeholders.
• Maintain relationships with Sales Engineers and other Supply Chain, Finance, and Logistics colleagues.
• Communicate proactively with customers via phone and email; provide backup support as needed.

Skills

English fluency

Polish advantage

Microsoft Office

SAP

Tools

Microsoft Office

SAP

Job description

Huntsman in Krakow is seeking a Customer Supply Representative to support order fulfilment and deliver high-quality transactional services for multiple businesses. The role emphasizes problem solving and continuous process improvement in a fast-paced environment.

You will work with SAP-based order processing, coordinate with Sales Engineers and Supply Chain colleagues, and maintain strong customer relationships.