Customer Supply Representative

Huntsman; Poland; On-site; PLN 75,000 - 110,000; Full time

Job summary

Huntsman in Krakow seeks a Customer Supply Representative to support order fulfillment and transactional services across the business. You will ensure timely processing from order receipt to dispatch and invoicing, using SAP and standard processes.

Responsibilities include handling customer inquiries, monitoring orders, resolving issues, and collaborating with Sales Engineers and Supply Chain colleagues to maintain high service levels. Fluency in English is required; Polish is a plus.

Qualifications

• Experience in customer-facing roles in an international environment.
• Strong problem-solving and communication skills.
• Fluency in English; Polish is a plus.

Responsibilities

• Process customer orders from receipt to dispatch and invoicing using SAP.
• Respond to customer queries and amendments to maintain service levels.
• Monitor order status and resolve issues affecting customers.
• Log, process and progress inquiries while meeting KPIs and SLAs.
• Coordinate with Sales Engineers and Supply Chain colleagues to support customers.

Skills

Customer service

Problem solving

Analytical thinking

Communication skills

Attention to detail

Team collaboration

Tools

SAP

Microsoft Office

Job description

Job Description :

Role Overview:

At Huntsman we are currently searching for a Customer Supply Representative in our hub in Krakow. The Customer Supply Representative supports the delivery of defined, high-quality transactional and business services associated with the order fulfilment process. This role helps deliver agreed performance and cost targets on behalf of all relevant businesses and sites, in an environment that encourages continuous improvement of global processes and outcomes.

We are looking for someone who is passionate about providing excellent customer service and solutions, with a focus on effective problem solving and the ability to analyse challenging situations.

Role Responsibilities:

As a Customer Supply Representative, you will be responsible for:

• Completing the order process from receipt of customer orders, planned or otherwise, through to dispatch and invoice, using standard SAP processes and functionality.
• Proactively responding to customer queries, including order status and order amendments, while ensuring a high level of customer service.
• Monitoring customer accounts and order book status on a regular basis, resolving issues with potential customer impact, including credit blocks and delivery issues.
• Following established procedures for each service request, including logging, processing and progress chasing enquiries, while adhering to Key Performance Indicators, Service Level Agreements and Quality Standards to maximise customer satisfaction.
• Controlling the delivery process within SAP, preparing associated documentation for goods dispatch, ensuring processed dispatches are ready for billing, keeping system housekeeping up to date and promptly removing outdated stock demands.
• Referring availability and forecast issues to the daily hotspot meeting for resolution with the relevant parties.
• Creating and maintaining close working relationships with Sales Engineers and other Supply Chain, Finance and Logistics colleagues.
• Building excellent relationships with customers through proactive communication across a variety of channels, including phone and email.
• Providing back-up support for other Customer Service Representatives when required.

Experience and Competencies:

We are looking for self-motivated candidates with great attention to detail and the ability to find the best solution for both the customer and the business.

What we are looking for:

• Previous experience as a Customer Service Representative or in a similar customer-facing role, ideally within an international or corporate environment.
• Experience in export trade and S&OP processes would be considered an advantage.
• Good working knowledge of Microsoft Office applications; familiarity with SAP is a plus.
• Fluency in English is required; Polish would be an advantage.
• Strong analytical and problem-solving skills, with the ability to communicate effectively across different levels of the organization.
• A collaborative, team-oriented mindset.
• High attention to detail and accuracy.
• Well-organized and systematic approach to work, combined with the flexibility to adapt to a dynamic and fast-paced environment.

About Us:

At Huntsman, we pride ourselves on being a people-oriented organization.

Our family-like atmosphere is cultivated by our diverse groups of team members around the world.

We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman.

In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.