Customer Service Team Leader PP

Huntsman; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

Huntsman is seeking a Team Leader for its EU Customer Service in Krakow. You will lead an 8-person team, own local customer accounts, and collaborate with Sales, Supply Chain, Credit and Marketing to ensure accurate orders and data.

The role demands a strong leader with English and Polish fluency, a customer-focused approach, and the ability to drive process improvements while maintaining SOX/compliance standards.

Qualifications

• Bachelor’s degree in office management, marketing, finance, logistics or equivalent by experience.
• Experience in Customer Service or Supply Chain with team leadership of 7+ people.
• Strong communication and problem-solving skills with commercial acumen.
• Fluency in English and Polish; other European language is a plus.

Responsibilities

• Lead daily operations of an 8-person Customer Service team across the EU from Krakow.
• Coach, supervise and support staff development through meetings and growth plans.
• Improve supply chain efficiency by streamlining systems and procedures.
• Develop product/customer knowledge to train staff and support decisions.
• Ensure SOX, ISO and related procedures compliance and assist audits.
• Coordinate orders, master data, and communications with Sales and Logistics.

Skills

Team leadership

Customer service

Communication

Problem solving

Attention to detail

English & Polish

Education

Bachelor's degree in relevant field

Job description

Job Description

Role Overview: Huntsman Performance Products (HPP) EAME Customer Service Team in Krakow is searching for Team Leader for its EU Customer Service. Customer service is the Order to Cash process, which includes creating orders, deliveries, and shipments, as well as ensuring that invoicing is proper at the end of the process. Team Leader Customer Service supervises a team of Customer Service Representatives. The Team Leader manages his or her personal customer portfolio, while also ensuring that the team provides high-quality service to its customers. We are looking for a person who's committed to delivering top-notch client support and solutions, with a focus on efficient resolution and the capability to analyze challenging circumstances.

Role Responsibilities

• Lead daily operations of an 8-person Customer Service team in Krakow, covering the EU region.
• Supervise, coach, and support team development through meetings and personal growth plans.
• Improve supply chain efficiency by streamlining systems, processes, and procedures.
• Develop expertise in the product portfolio and customer base to train staff, oprate in any back-up role and support decision-making.
• Review and ensure compliance with SOX, ISO, and other relevant procedures.
• Assist with audits by providing accurate documentation and evidence.
• Maintain team oversight while understanding customer requirements to advise management effectively.
• Evaluate team performance, identify training needs, and ensure continuity of operations.
• Support recruitment, onboarding, and knowledge transfer for new team members.
• Escalate and resolve critical issues impacting costs or customer satisfaction.
• Participate in supply chain projects as needed.
• Manage own customer accounts, providing operational contact for customers and stakeholders.
• Collaborate with internal teams like Sales, Supply Chain, Credit and Marketing on customer orders.
• Ensure accurate customer master data and apply relevant agreements.
• Coordinate distribution of orders from European stock points, communicating with warehouses and transport providers.
• Track and update KPI metrics to enhance service levels and drive continuous improvement.

Experience and Competencies

We are looking for self-motivated candidates with great attention to detail and the ability to find the best solution for the customer and the business.

What we are looking for

• Bachelor’s degree in office management, marketing, finance, logistics or equivalent by experience.
• Experience in a Customer Service or Supply Chain role, with proven experience leading team of at least 7 employees.
• Good communication and problem-solving skills in combination with strong commercial skills.
• A dynamic, flexible, and service-oriented team-player with positive attitude.
• Stress-resistant, multi-tasker & able to deal with a varying workload and potential customer issues.
• Eager to learn and open to change.
• A very good command of English and Polish, knowledge of any other European language would be an asset.

About Us

At Huntsman, we pride ourselves on being a people-oriented organization. Our family-like atmosphere is cultivated by our diverse groups of team members around the world. We welcome the talent, experience, and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman. In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.

Additional Locations

Huntsman Corporation is a publicly traded global manufacturer and marketer of diversified chemical products with 2025 revenues of approximately $6 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 55 manufacturing, R&D and operations facilities in approximately 25 countries and employ approximately 6,000 associates within our continuing operations. For more information about Huntsman, please visit the company's website at www.huntsman.com.