Bilingual First-Line IT Support Desk Analyst (Dutch/English)

Tata Consultancy Services; Polska; On-site; PLN 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary with annual reviews

Opportunities to use foreign languages

MyBenefit platform access (benefits)

Sport's card (Multisport)

Private medical care for you and your/

Job summary

Tata Consultancy Services Poland is seeking a Service Desk Analyst to provide first-level IT support for software and hardware issues. You will assist users across telephone, email, chat, and other channels, delivering step-by-step guidance and ensuring ticket lifecycle integrity.

Ideal candidates communicate fluently in Dutch and English, and demonstrate customer focus, teamwork, and strong analytical skills while meeting SLAs and documenting all interactions in English where applicable.

Qualifications

• Good written and verbal communication skills in Dutch.
• Good written and verbal communication skills in English.
• Customer centricity.
• Strong Team Player.
• Strong analytical skills.

Responsibilities

• Provide first level IT support to customers for software and hardware issues.
• Assist users via telephone, email, chat and other channels to service desk requests.
• Identify and resolve software and hardware problems with step-by-step instructions.
• Communicate with colleagues and 2nd/3rd level teams to manage incidents and requests, meeting SLAs.
• Log all incidents in the helpdesk system and manage tickets through their life cycle.
• Record all contacts in English while handling the call in another language.

Skills

Dutch

English

Customer centricity

Team player

Analytical skills

Job description

Tata Consultancy Services Poland is seeking a Service Desk Analyst to provide first-level IT support for software and hardware issues. You will assist users across telephone, email, chat, and other channels, delivering step-by-step guidance and ensuring ticket lifecycle integrity.

Ideal candidates communicate fluently in Dutch and English, and demonstrate customer focus, teamwork, and strong analytical skills while meeting SLAs and documenting all interactions in English where applicable.