Customer Success Engineer - Data Backup & DR

Veeam; Polska; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

26 paid days off annually

Veeam Days

Volunteer hours 24 per year

Parental leave

Job summary

Veeam is seeking a Customer Success Engineer in Poland to own onboarding, adoption, and optimization for the Data Platform. You will lead recovery simulations and resilience reporting, identifying churn risk and renewal opportunities with a strong technical focus.

The role requires 5+ years in customer-facing engineering, VMCE certification, and fluency in English, with additional languages a plus. On-site work in Poland is expected with collaboration across global teams.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• VMCE certification required (may be completed post-hire).
• Advanced level of English; additional languages helpful.
• Experience translating business outcomes into technical adoption roadmaps.
• Executive stakeholder engagement skills (CISO/CIO).

Responsibilities

• Configure customer accounts and onboarding; tailor backup policies and portals.
• Identify migration opportunities; align outcomes with product adoption.
• Conduct protection planning and recovery simulations across the platform.
• Run DRMM assessments and quarterly resilience reporting.
• Monitor churn risk and assist renewal strategy with technical insights.
• Develop business cases and articulate value propositions for expansion.
• Engage CISO/CIO with updates on risk, status, and opportunities.
• Collaborate on campaigns to drive adoption and expansion.
• Manage ARR-focused account coverage (5–50 named accounts).
• Own the technical success plan and adoption roadmap with Sales/CS.

Skills

Operating systems

Virtualization

Storage systems

Scripting/Automation

Cloud platforms

DR&R best practices

Education

VMCE certification

AWS Solutions Architect (Associate/Professional)

Microsoft Azure Administrator or Solutions Architect Expert

Tools

Veeam Data Platform

Job description

Veeam is seeking a Customer Success Engineer in Poland to own onboarding, adoption, and optimization for the Data Platform. You will lead recovery simulations and resilience reporting, identifying churn risk and renewal opportunities with a strong technical focus.

The role requires 5+ years in customer-facing engineering, VMCE certification, and fluency in English, with additional languages a plus. On-site work in Poland is expected with collaboration across global teams.