Customer Success Engineer

Veeam; Polska; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

26 paid days off annually

Veeam Days

Volunteer hours 24 per year

Parental leave

Job summary

Veeam is seeking a Customer Success Engineer in Poland to own onboarding, adoption, and optimization for the Data Platform. You will lead recovery simulations and resilience reporting, identifying churn risk and renewal opportunities with a strong technical focus.

The role requires 5+ years in customer-facing engineering, VMCE certification, and fluency in English, with additional languages a plus. On-site work in Poland is expected with collaboration across global teams.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• VMCE certification required (may be completed post-hire).
• Advanced level of English; additional languages helpful.
• Experience translating business outcomes into technical adoption roadmaps.
• Executive stakeholder engagement skills (CISO/CIO).

Responsibilities

• Configure customer accounts and onboarding; tailor backup policies and portals.
• Identify migration opportunities; align outcomes with product adoption.
• Conduct protection planning and recovery simulations across the platform.
• Run DRMM assessments and quarterly resilience reporting.
• Monitor churn risk and assist renewal strategy with technical insights.
• Develop business cases and articulate value propositions for expansion.
• Engage CISO/CIO with updates on risk, status, and opportunities.
• Collaborate on campaigns to drive adoption and expansion.
• Manage ARR-focused account coverage (5–50 named accounts).
• Own the technical success plan and adoption roadmap with Sales/CS.

Skills

Operating systems

Virtualization

Storage systems

Scripting/Automation

Cloud platforms

DR&R best practices

Education

VMCE certification

AWS Solutions Architect (Associate/Professional)

Microsoft Azure Administrator or Solutions Architect Expert

Tools

Veeam Data Platform

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes.Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value

What You’ll Do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5-50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

What You’ll Bring

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
• Advanced level of English (Spanish / German / French nice to have)
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

What You’ll Get

• 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental, maternity, andpaternity leave
• Fully covered family medical plan, dental, rehab, and vaccinations
• Life, critical illness, and disability insurance
• Employer pension contribution via PPK
• Monthly Edenred allowance of 450 PLN for meals
• MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
• Up to 12 free therapy sessions annually, plus legal and financial advice
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note:If an applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for this position.

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.