Customer Success Engineer — Data Platform & Resilience Leader

Veeam Software; Poland; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

26 paid days off annually

Paid parental leave

Fully covered family medical plan

Employer pension contribution

Monthly meals stipend

MultiSport card

Job summary

Veeam Software is seeking a Customer Success Engineer to own onboarding, adoption, and optimization for the Data Platform across 5–50 Enterprise accounts with $100K+ ARR. You’ll collaborate with CISO/CIO stakeholders, drive measurable customer outcomes, and apply DR&R expertise to quarterly resilience reporting.

You will bring 5+ years in customer-facing engineering, advanced English, and hands-on experience with virtualization, cloud, scripting, and DR&R.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery; mid-level role.
• Advanced level of English (Spanish/German/French nice to have).
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities.
• VMCE certification required (may be completed post-hire within an agreed timeframe).

Responsibilities

• Lead onboarding, adoption, and optimization; identify churn risk and renewal opportunities.
• Conduct recovery simulations and DRMM assessments; deliver quarterly resilience reports.
• Build protection plans and recommend architectures across the Veeam Data Platform.
• Engage with CISO/CIO stakeholders; translate technical risk and business value into recommendations.
• Collaborate on campaigns to drive adoption and expansion; manage long-term account success plans.

Skills

Customer-facing engineering

English proficiency

DR&R best practices

Scripting/Automation

Cloud platforms

Executive stakeholder management

Tools

VMCE certification

AWS Solutions Architect (Associate/Professional)

Azure Administrator / Solutions Architect Expert

Job description

Veeam Software is seeking a Customer Success Engineer to own onboarding, adoption, and optimization for the Data Platform across 5–50 Enterprise accounts with $100K+ ARR. You’ll collaborate with CISO/CIO stakeholders, drive measurable customer outcomes, and apply DR&R expertise to quarterly resilience reporting.

You will bring 5+ years in customer-facing engineering, advanced English, and hands-on experience with virtualization, cloud, scripting, and DR&R.