Customer Success Engineer - Data Platform & DR Resilience

Veeam Software

Poland

Remote

PLN 180,000 - 240,000

Full time

5 days ago

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Benefits offered by this job

26 paid days off annually

Global VeeaMe Days

Paid parental/maternity/paternityleave

Fully covered family medical plan

Life, Critical Illness, Disability ins

Employer pension contribution (PPK)

Meal allowance PLN 450

MultiSport card

Therapy sessions

Learning & development resources

Job summary

Veeam Software Poland seeks a mid-level Customer Success Engineer to own onboarding, adoption, and quarterly resilience reporting across the Veeam Data Platform. You will drive customer value, identify migrations, and collaborate with Sales and CS leadership.

The role requires 5+ years in customer-facing engineering for data backup/recovery, strong English and German, VMCE certification, and ability to translate business outcomes into technical roadmaps. AWS/Azure experience is a plus.

Qualifications

5+ years in customer-facing engineering roles focused on data backup and recovery.
Advanced level of English and German language.
Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
VMCE certification required (may be completed post-hire within an agreed timeframe).
Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert.
Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize signals into recommendations.

Responsibilities

Configure customer accounts and backup policies; facilitate onboarding and stakeholder orientation; guide admins through portals.
Identify migration opportunities; analyze usage and align strategies with product adoption.
Conduct assessments; build protection plans; recommend software architectures across the Veeam Data Platform.
Run recovery simulations; apply DRMM; deliver resilience reports.
Monitor churn signals; define mitigation plans; support renewal strategy with technical insights.
Build business cases and define TCO; articulate value propositions for expansion; schedule reviews with stakeholders.
Engage CISO/CIO stakeholders with risk updates for roadmap alignment.
Collaborate on campaigns to drive adoption and expansion.
Operate with an annual ARR-focused account model covering enterprise accounts.