Customer Service with Spanish + Translation

Solid Company; Warszawa; On-site; PLN 100,440 - 122,760; Full time

Benefits offered by this job

B2B contract

Competitive salary (9,000 - 11,000 PLN)

Full IT equipment

Bonuses for trade show participation

Job summary

HeadHR is seeking a proactive candidate to assist users with issues related to our app or website, and to participate in various international exhibitions. Proficiency in Spanish (C2) and English (B2/C1) is essential.

The role includes reviewing data, translating content, engaging with users, and managing exhibition stands. Enjoy a B2B contract with a competitive salary of 9,000 - 11,000 PLN and full IT equipment.

Qualifications

• Proficiency in Spanish (C2 level), particularly in written communication.
• Advanced English skills (B2/C1 level), primarily written.
• Strong familiarity with digital tools, mobile apps, and the Office suite.

Responsibilities

• Assist users/customers with resolving issues via email, PlayStore, or AppStore.
• Review and verify data entered into our platform.
• Participate in international exhibitions around 5-7 times per year.
• Prepare exhibition stands and manage hostesses during trade fairs.
• Translate app content and marketing materials.
• Provide feedback and suggest improvements.
• Test new app versions and report bugs.
• Be in touch with local partners/influencers.

Skills

Spanish proficiency (C2 level)

English proficiency (B2/C1 level)

Digital tools familiarity

Sales and negotiation skills

Decision-making based on guidelines

Independent and team collaboration

Job description

Requirements:

• Proficiency in Spanish (C2 level), particularly in written communication.
• Advanced English skills (B2/C1 level), primarily written.
• Strong familiarity with digital tools, mobile apps, and the Office suite.
• Sales and negotiation skills.
• Ability to make decisions based on established guidelines.
• Capability to work both independently and collaboratively within a team.

Additional advantages:

• Experience with motorhomes or camping.
• Background in customer care or working in a startup environment.
• Proficiency in additional languages (e.g., German, Dutch, French, Italian, Polish) at B2/C1 level.
• Familiarity with similar mobile apps (e.g., Google Maps, TripAdvisor).

Responsibilities:

• Assisting users/customers with resolving issues related to our app or website via email, PlayStore, or AppStore.
• Reviewing and verifying data entered into our platform, including new locations, comments, and photos.
• Participating in international exhibitions (e.g., Düsseldorf, Stuttgart, Birmingham, Barcelona, Paris, Warsaw), approximately 5-7 times per year, totaling around 25 days.
• Preparing the exhibition stand, training and managing hostesses during trade fairs. Responsible for engaging with both app users and business partners throughout the events.
• Translating app content and marketing materials.
• Providing feedback to colleagues and suggesting improvements as part of quality control.
• Testing new app versions and reporting bugs.
• Be in touch with local partners/influencers.

We offer:

• B2B contract with a competitive salary of 9,000 - 11,000 PLN.
• Full IT equipment, including a laptop, additional screen, and smartphone.
• Bonuses for participating in trade shows.