Customer Service Specialist with German

Miele Australia Pty; Poznań; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

Miele Australia Pty is seeking a customer care professional with German at C1 level and strong English communication. You will handle B2B appliance orders, liaise with partners by email and phone, verify delivery feasibility, and propose alternatives with sales support.

You will also process complaints, issue credit notes, and manage returns per policy while contributing to ongoing process improvements. Applicants should have about 2 years in customer care, solid MS Office skills, and ideally

Qualifications

• German language at C1 level is required.
• Demonstrated English communication at a functional level.
• About 2 years of experience in customer care.
• Good MS Office skills; SAP experience is a plus.
• Team player able to work in a cross-cultural environment; proactive.

Responsibilities

• Accepting and processing home appliance orders from retail partners (B2B).
• Direct contact with partners via mail and/or phone; check delivery feasibility.
• Offer alternatives and provide product advice; coordinate with sales.
• Clarify and process customer complaints, including credit notes.
• Capture returns per defined policies and contribute to process improvements.

Skills

German C1

English (communicative)

MS Office

SAP (nice to have)

Team player

Cross-cultural collaboration

Proactive attitude

Tools

SAP

MS Office

Job description

Responsibilities: accepting and processing home appliance orders from our retail partners (B2B); direct contact with our partners via mail and/or phone; checking the ability to deliver, possibly offering alternative solutions and product advice; creation of offers in coordination with the sales force; clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments; capture home appliance returns based on defined policies; delivering input to continuous improvement and potential enhancements of processes and solutions;

Requirements: min. C1 level of German language and communicative level of English language; relevant work experience (about 2 years) in a customer care area; good MS-Office skills and already first experience and skills in SAP (nice to have); team player able to work in cross cultural team; proactive approach and improvement-focused attitude.

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.