Customer Service Representative with German

Biopharma Careers; Wrocław; Hybrid; PLN 36,000 - 48,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Prepaid lunch card

Paid days off

Flexible hours

Language courses support

Training & certifications

Employee Assistance Program

Engagement groups

Job summary

Biopharma Careers seeks a Customer Support Representative in Wroclaw. You will be the primary contact for customers, handling inquiries by phone, email, and web, and own the full order cycle from entry to delivery documentation.

Work model starts 5 days weekly from the office for onboarding, then a hybrid setup. You will collaborate with Commercial, Finance and Distribution teams in a dynamic international environment.

Qualifications

• Excellent command of English and German.
• Strong focus on accurate, high-quality work.
• Proactive problem-solver capable of multitasking.
• Highly organized and able to prioritize in a fast-paced environment.
• Ability to learn and master ERP tools quickly.

Responsibilities

• Serve as primary contact for customers via phone, email, and web.
• Own full order cycle from entry to status updates and documentation.
• Resolve shipping issues and ensure timely documentation.
• Collaborate with Commercial, Finance and Distribution teams.

Skills

English proficiency

German proficiency

Customer care

Multitasking

ERP systems familiarity

Tools

SAP

Oracle

Salesforce

Job description

Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed.

YOUR ROLE:

In your role as a Customer Support Representative, you will be the primary point of contact for our customers, handling inquiries through phone, email, and web with professionalism and care. You will take ownership of the full order cycle, from order entry and status follow-up to resolving shipping issues and providing timely documentation, all within a dynamic, international team environment.

Working closely with our Commercial, Finance and Distribution teams, you’ll ensure every interaction is seamless. This is a fantastic opportunity to grow your career while mastering diverse skills sets in a dynamic, collaborative international environment. This role is based in our local office with standard contact center hours from 8:00 am to 5:30 pm CET.

WHO YOU ARE:

• Excellent command of English and German is essential


• A focus on producing accurate, high-quality work and take full ownership of each customer interaction


• Proactive problem-solver with the ability to multitask effectively.


• Highly organized, motivated, and able to prioritize in a fast-paced environment.


• Ability to quickly learn and master digital tools and ERP systems such as SAP, Oracle or Salesforce.

YOUR MAIN BENEFITS:

• Health and well-being: As part of your benefits, get access to private medical care, life insurance, and sports card, and receive a prepaid lunch card.


• Work-Life balance: Enjoy additional paid days off and flexible hours.


• Learning and Development: Take advantage of co-financing language courses, training, and certifications as well as other development opportunities.


• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.