Customer Service Specialist with Danish (All genders)

Merck Group; Wrocław; Hybrid; PLN 66,960 - 100,440; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Lunch card

Paid days off

Flexible working hours

Language courses funding

Trainings and certifications

Employee Assistance Programme

Employee engagement groups

Job summary

Merck Group in Poland is seeking a Customer Service Specialist to be the primary contact for customers, handling the entire order cycle from entry to shipment monitoring using Oracle and SAP. The role requires fast, professional interactions and close collaboration with Commercial, Finance and Distribution teams in a dynamic international environment.

The successful candidate will have 2–3 years in customer service, fluent English and Danish, and experience with ERP/CRM systems

Qualifications

• 2–3 years of experience in a fast-paced customer service environment.
• Experience with ERP/CRM systems; SAP/Oracle/Salesforce a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Manage entire order cycle from entry to shipment monitoring.
• Resolve service complaints with quick, effective solutions.
• Collaborate with Commercial, Finance, and Distribution teams.

Skills

English

Danish

Other EU languages

Tools

SAP

Oracle

Salesforce

Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed.

Your Role

In your role as a Customer Service Specialist, you will be the primary point of contact for our customers, ensuring every interaction is smooth and professional. You’ll take charge of the entire order cycle — from initial entry to monitoring shipments — using tools like Oracle and SAP to keep things on track. When issues or service complaints arise, you’ll use your problem‑solving skills to find effective solutions quickly. Working closely with our Commercial, Finance and Distribution teams, you’ll ensure every interaction is seamless. This is a fantastic opportunity to grow your career while mastering diverse skills sets in a dynamic, collaborative international environment. This role is based in our local office with standard contact centre hours from 8:00 am to 5:30 pm CET.

Who You Are

• Excellent command of English and Danish is essential, other European languages encouraged.
• Minimum of 2–3 years of experience in a fast‑paced customer service environment.
• Proven ability to learn and adapt quickly to multiple ERP and CRM systems (experience with SAP, Oracle, or Salesforce is a plus).
• Skilled at managing order processing and resolving service complaints.
• Strong communication skills with a focus on delivering high‑quality customer experience.
• Ability to prioritize tasks effectively in a collaborative, international team.
• Proactive mindset with a commitment to continuous improvement and knowledge sharing.

Your Main Benefits

• Health and well‑being: access to private medical care, life insurance, and sports card, prepaid lunch card.
• Work‑life balance: additional paid days off, flexible working hours.
• Learning and development: co‑financing for language courses, trainings, certifications and other development opportunities.
• Employee support and engagement: Employee Assistance Programme and employee engagement groups.

What We Offer

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at their own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress.

Apply now and become a part of a team that is dedicated to sparking discovery and elevating humanity!