Customer Service Specialist

Michael Page; Wrocław; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Group Insurance

Multisport card

Private medical care

Job summary

Michael Page in Wrocław is seeking a Customer Service Specialist to manage existing client accounts in an international life sciences setting. You will collaborate with sales and marketing to achieve objectives and ensure timely follow-ups for inquiries and orders, maintaining high responsiveness.

You will support onboarding of new clients, stay informed about industry trends, and coordinate with internal teams to deliver products and services smoothly, focusing on customer-centric solutions and

Qualifications

• Background in sales, account management or similar client-facing role.
• Proficiency with Excel.
• Strong communication and interpersonal skills.
• Experience using CRM systems and sales tracking tools.
• Problem-solving with a customer-centric approach.
• Organized and detail-oriented with multi-account management.
• Able to work independently and in a team.

Responsibilities

• Manage and develop existing client accounts to ensure customer satisfaction and retention.
• Collaborate with sales and marketing to achieve business objectives.
• Ensure timely follow-ups on client inquiries and orders with high responsiveness.
• Coordinate with internal teams to ensure seamless delivery of products and services.
• Maintain up-to-date understanding of life science industry and market trends.
• Support onboarding of new clients for smooth transition and integration.

Skills

Sales background

Account management

Excel knowledge

CRM systems

Communication

Interpersonal skills

Problem solving

Organizational skills

Team work

Tools

CRM software

Sales tracking tools

Job description

• Work in an international environment with a high-quality product.
• Wrocław i okolice

About Our Client

The employer is organisation operating within the life science industry, known for its commitment to innovation and quality. The company is dedicated to providing cutting-edge solutions and fostering a collaborative working environment.

Job Description

• Manage and develop existing client accounts to ensure customer satisfaction and retention.
• Collaborate closely with the sales and marketing teams to achieve business objectives.
• Ensure timely follow-ups on client inquiries and orders, maintaining a high level of responsiveness.
• Coordinate with internal teams to ensure seamless delivery of products and services.
• Maintain an up-to-date understanding of the life science industry and market trends.
• Support the onboarding of new clients, ensuring a smooth transition and integration process.

The Successful Applicant

A successful Customer Service Specialist should have:

• A background in sales, account management, or a similar client-facing role.
• Excel knowledge.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and sales tracking tools.
• Problem-solving skills with a focus on delivering customer-centric solutions.
• An organised and detail-oriented approach to managing multiple accounts.
• The ability to work effectively both independently and as part of a team.

What's on Offer

• Comprehensive group insurance coverage.
• Access to a Multisport card for fitness and wellness benefits.
• Private medical care.