Customer Service Specialist

Wipak; Skarbimierz; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Attendance bonus

Operational bonus

Referral bonus

Life insurance

Medical insurance support

Vending allowance

Multisport card

ZFŚS benefits

Job summary

Wipak is seeking a Customer Service Specialist to join our team, coordinating sales and logistics in an international setting. You will support a Customer Service Hub for the CEE region and help build a center of excellence for service standards.

The role involves processing orders in SAP, communicating with customers (including Czech speakers), coordinating departments, and handling exports and documentation. We offer a full-time contract and a hybrid work model with various employee benefits.

Qualifications

• Minimum 1 year of experience in a similar position.
• Good command of the Czech language (minimum B1 level).
• English proficiency enabling effective work in an international environment.
• Experience working with SAP.
• Strong organizational skills, independence, and sense of responsibility.
• Ability to collaborate with multiple departments and stakeholders.
• A customer-focused, service-oriented mindset with excellent communication.
• Knowledge of sales and logistics processes.
• Ability to analyze data and work with KPI metrics.

Responsibilities

• Process customer orders in SAP (Order-to-Cash) by receiving, verifying, registering, and confirming orders.
• Maintain ongoing communication with customers regarding deliveries and schedules.
• Monitor order fulfillment and finished goods inventory levels.
• Coordinate activities with Production Planning, Purchasing, Finance, Logistics, and Warehouse.
• Organize and supervise domestic and international transportation.
• Prepare sales, transportation, and export documentation.
• Handle customer and supplier complaints, claims, and returns.
• Invoicing and collaborate with Finance on accounts receivable.
• Monitor and report KPI performance indicators.
• Analyze data in SAP and ensure documentation accuracy.
• Participate in process optimization and continuous improvement.

Skills

1+ year experience

Czech language B1

English language

SAP

Teamwork

Communication

Tools

SAP

Job description

We are looking for a Customer Service Specialist to join our team. In this role, you will be responsible for comprehensive customer service and the coordination of sales and logistics processes in an international environment. We are building a Customer Service Hub supporting customers across the CEE region. Our ambition is to create a modern center of excellence that sets customer service standards, builds long-term customer relationships, and supports the growth of the organization.

Your Key Responsibilities Will Include

• Processing customer orders in SAP (Order-to-Cash) by receiving, verifying, registering, and confirming orders
• Maintaining ongoing communication with customers (including in Czech) regarding deliveries and schedules
• Monitoring and overseeing order fulfillment and finished goods (FG) inventory levels
• Coordinating activities with the Production Planning, Purchasing, Finance, Logistics, and Warehouse departments
• Organizing and supervising domestic and international transportation
• Preparing sales, transportation, and export documentation
• Handling customer and supplier complaints, claims, and returns
• Invoicing and collaborating with the Finance department on accounts receivable matters
• Monitoring and reporting KPI performance indicators
• Analyzing data in SAP and ensuring the accuracy of documentation
• Participating in process optimization and continuous improvement initiatives
• Performing other duties related to the nature of the position

What are we looking for?

• Minimum 1 year of experience in a similar position
• Good command of the Czech language (minimum B1 level)
• English proficiency enabling effective work in an international environment
• Experience working with SAP
• Strong organizational skills, independence, and sense of responsibility
• Ability to collaborate effectively with multiple departments and stakeholders
• A team player with a customer-focused and service-oriented mindset, combined with excellent communication skills
• Knowledge of sales and logistics processes
• Ability to analyze data and work with KPI metrics

What are we offering?

• Full-time employment contract
• Hybrid work model (great majority work from home)
• Stable employment in an international organization
• Opportunities for professional development and participation in projects
• Attendance bonus of up to PLN 250 per month
• Operational bonus of up to 12%
• Employee referral bonus of PLN 2,000 gross
• Life insurance
• Co-financing of private medical insurance
• Vending machine allowance (PLN 200)
• Co-financing of a Multisport card
• Comprehensive social benefits package under the Company Social Benefits Fund (ZFŚS), including holiday allowance and holiday bonuses, among other benefits.