Business System & Process Expert (all genders)

Biopharma Careers; Wrocław; Hybrid; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Prepaid lunch card

Flexible hours

Extra paid days off

Language courses

Training & certificates

Employee Assistance Program

Engagement groups

Job summary

Biopharma Careers is seeking a Business System & Process Expert to enhance OTC/ERP operations. You will translate business needs into actionable requirements, capture improvements, and drive end-to-end support for ERP systems.

With 2+ years in customer-facing or process-improvement roles, you will lead projects, design processes, and maintain strong stakeholder communications. Fluency in English and willingness to learn are essential for success in this role.

Qualifications

• 2+ years in a customer-facing environment or business-facing process improvement/project management role.
• Bachelor’s degree in business management or related field preferred.
• Strong analytical skills with proficiency in MS Office and ERP systems (SD module: Oracle, SAP).
• Ability to lead projects, build detailed plans, and manage teams through change (LSS a plus).
• Results-driven with attention to detail and problem solving skills.
• Organized, reliable and able to communicate with stakeholders and teams.
• Willing to learn coaching/mentoring and support others as you grow.
• Strong presentation and interpersonal skills.
• Fluent in English; other EU languages preferred.

Responsibilities

• User Support & Monitoring within OTC/ERP processes.
• Process design and optimization across order-to-cash workflows.
• Integration & support activities with ERP platforms.
• Documentation management for processes and changes.
• Communications and knowledge sharing across communities & networks.

Skills

Customer-facing experience

Project management

Analytical skills

MS Office

ERP systems (Oracle SAP)

Change management

Stakeholder communication

Education

Bachelor's degree in business management or related field

Tools

Oracle ERP (SD module)

SAP ERP (SD module)

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed

YOUR ROLE:

Join us as a Business System & Process Expert (all genders)! In this role y ou enhance operational efficiency by delivering end-to-end ERP/system support specifically within the Order-to-Cash (OTC) process . You aim to capture and translate business needs into actionable requirements, identify and implement innovative solutions, and drive continuous improvement initiatives that align with best practices and support strategic goals. By engaging with end users and stakeholders and maintaining robust documentation, you strive to foster collaboration and ensure alignment with organizational objectives.

Your key responsibilties are: User Support & Monitoring, Process Design, Integration & Support, Documentation Management and Communications (Communities & Networks)

WHO YOU ARE:

• Minimum of 2+ years professional experience in a customer facing environment and/or professional experience in a business facing process improvement, project management or similar role
• Bachelor’s Degree in business management or related field preferred
• Strong analytical skills with t echnical proficiency in MS Office and ERP systems (SD module: Oracle, SAP)
• Ability to lead projects, ensure they meet business goals, build detailed plans, and manage teams through change (LSS a plus)
• Results-driven mindset with attention to detail and problem solving skills
• Organized, reliable and able to communicate with stakeholders, different teams etc.
• Willing to learn coaching/mentoring and support others as you grow
• Strong presentation and interpersonal skills
• Fluent in English, other EU languages are preferred

YOUR MAIN BENEFITS:

• Health and well-being: As part of your benefits, get access to private medical care, life insurance, and sports card, and receive a prepaid lunch card.
• Work-Life balance: Enjoy additional paid days off and flexible hours.
• Learning and Development: Take advantage of co‑financing language courses, training, and certificates as well as other development opportunities.
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life's experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!