Customer Service Specialist

Allegro.eu S.A.; Poznań; On-site; PLN 48,000 - 72,000; Full time

Benefits offered by this job

Paid training

Two-shift schedule (4/1)

Bonuses

Flexible office perks

English classes

Job summary

Allegro.eu S.A. poszukuje pracownika do obsługi klienta, obsługującego zapytania i potrzeby klientów w języku polskim i angielskim przez 5 kanałów: e-mail, telefon, czat, Messenger, WhatsApp.

Praca w dynamicznym zespole Allegro, na rzecz jak najlepszej obsługi użytkowników platformy. Oferujemy szkolenie przez pierwsze 3 miesiące oraz system pracy w dwóch zmianach w równoważnym czasie (4 dni w biurze, 1 dzień zdalnie) z 30 dniami pracy zdalnej okazjonalnie.

Qualifications

• Doświadczenie w obsłudze klienta, w tym kanałach: e-mail, telefon, czat, WhatsApp, Messenger.
• Doświadczenie w pracy ze sklepami online (e-commerce).
• Elastyczność i gotowość do pracy w równoważnym systemie pracy (nocne zmiany, weekendy, święta).
• Biegła znajomość języka polskiego (mówiony i pisany).
• Dobra znajomość języka angielskiego w komunikacji z klientami.
• Dobrze rozwinięte umiejętności komunikacyjne.
• Świat Allegro i analiza danych z różnych źródeł, praca w wielu systemach jednocześnie.

Responsibilities

• Odpowiadanie na zapytania, weryfikacja zgłoszeń i analizowanie potrzeb klientów w języku polskim i angielskim w 5 kanałach kontaktu: e-mail, telefon, czat, Messenger, WhatsApp.
• Budowanie pozytywnych relacji z klientami.
• Wspieranie klientów na różnych etapach korzystania z platformy Allegro.
• Uczestnictwo w tworzeniu procedur poprawiających efektywność pracy i kontakt z klientem.
• Współpraca z innymi działami w całej platformie Allegro.

Skills

customer service

data analysis

Polish language

English language

communication skills

multi-system usage

Job description

Answer queries, verify requests, and analyze Customer needs in bothPolish and English across 5 contact channels: email, phone, chat, Messenger, and WhatsApp.

Build positive relationships with Customers.

Support Customers at various stages of using the Allegro platform.

Actively participate in creating procedures to improve work efficiency and Customer contact.

Collaborate with other departments across the platform.

This is the right job for you if:

Have experience incustomer service, preferably across the following channels: email, phone, chat, WhatsApp, Messenger.

Have experience with online stores (e-commerce).

Are flexible and ready to work in an equivalent working time system (including night shifts, weekends, and holidays).

Have an excellent command of spoken and written Polish.

Have a good command of English and feel comfortable using it to communicate with Customers.

Are very familiar with the Allegro platform.

Can analyze data from various sources and work across multiple systems simultaneously.

Possess above-average communication skills and enjoy interacting with Customers.

Are open-minded, energetic, and customer satisfaction is your top priority.

What we offer:

Paid training for the first 3 months.

Two-shift work in an equivalent working time system from Monday to Sunday - work in a 4/1 model (4 days in the office, 1 day remote) and 30 days of occasional remote work.

A quarterly bonus based on your monthly performance.

An informal work atmosphere within a professional team.

Great office locations (featuring well-equipped kitchens, bike parking, etc.) and excellent work tools (e.g., standing desks, ergonomic chairs, interactive conference rooms).

A broad non-wage benefits package in a cafeteria system — you decide what you use (including medical, sports, and lunch packages, insurance, and shopping vouchers).

English classes fully funded by us.

A training budget, inter-team mobility, and an internal learning platform with courses on various topics.

A day off for volunteering, which you can use individually, with your team, or with a larger group united by a common goal.

Special company events — "Kręć Kilometry" (Spin the Kilometers), Family Day, Fat Thursday, and many other occasions we celebrate.

And that’s not all! You can read more about our benefits here.

#itsgoodtobehere

You will join a team you can count on — we work with great specialists who have knowledge and experience sharing in their DNA.

You will deliver high-quality projects that have a real impact on millions of customers. Quality is our priority (confirmed by awards such as the Service Quality Star Award), and your work will directly shape the user experience of the largest e-commerce platform in Poland.

You will work in a fast-paced environment where business growth provides plenty of opportunities to quickly acquire new, unique competencies and solve challenges you won't find anywhere else.

You will have daily contact with experts from various business and technology areas to deliver the best solutions that exceed the expectations of millions of customers.