Partner Support Specialist

Allegro.eu S.A.; Poznań; Hybrid; PLN 42,000 - 66,000; Full time

Benefits offered by this job

Two-shift system (4 days in office, 1

Remote days up to 30 days?

On-site offices with modern facilities

Job summary

Allegro.eu S.A. in Poznań is seeking an Advisor to provide omnichannel support (email, phone, chat, Messenger, WhatsApp) and resolve reported issues using analytical tools.

You will engage in inbound and outbound calls, mentor partners on growth, and help improve Customer Experience operations while leveraging AI-powered tools. Polish and English fluency are required, and you will work a two-shift system with some remote days.

Qualifications

• Experience in proactive business advisory or Customer Experience.
• Fluent Polish, good command of English, and client-facing communication skills.

Responsibilities

• Provide omnichannel support (email, phone, chat, Messenger, WhatsApp) to resolve reported issues.
• Mentor Partners on growth and business scaling paths and recommend opportunities on the platform.
• Actively participate in improving Customer Experience operations.

Skills

Communication skills

Polish language

English language

Job description

You will be anAdvisor providing comprehensive, omnichannel support (email, phone, chat, Messenger, WhatsApp) to resolve reported issues.

You will have access to analytical and technological tools to anticipate potential challenges and initiate contact to solve them.

Your work will include both inbound and outbound calls.

You will act as a mentor and advisor, guiding Partners on growth and business scaling paths (e.g., account settings optimization, export expansion) and providing recommendations on the best business opportunities for them on the platform.

You will actively participate in improving Customer Experience operations

This is the right job for you if:

Have experience inproactive business advisory or Customer Experience, with a focus on supporting sales targets.

Enjoy client interaction, possess strong communication skills, and easily build relationships.

Are enthusiastic about modern technologies and ready to leverage AI-powered tools to boost efficiency and service quality.

Are ready to work in an equivalent working time system (including night shifts, weekends, and holidays).

Are fluent in spoken and written Polish, have a good command of English, and want to use it in client communication.

What we offer:

• Two-shift work in an equivalent working time system from Monday to Sunday – 4/1 work model (4 days in the office, 1 day remote) plus 30 days of occasional remote work.
• Paid onboarding training.
• Quarterly bonus based on your performance.
• Conveniently located and well-equipped offices (including well-stocked kitchens, bicycle parking) and excellent tools (e.g., sit-stand desks, ergonomic chairs, interactive conference rooms).
• A broad non-wage benefits package in a cafeteria system – you choose what you use (e.g., medical, sports, and lunch packages, insurance, shopping vouchers).
• English classes covered by us.
• Training budget, cross-team exchanges, and an internal learning platform with courses on various topics.
• Days off for volunteering and team integration.
• Special company events – sports events, Family Day, and many others.

And that's not all! You can read more about our benefits here .

#goodtobehere means that:

You will join a team you can count on – we work with top specialists who have sharing knowledge and experience in their DNA.

You will execute high-quality projects that directly impact millions of customers. Quality is our priority (backed by awards like the Service Quality Star Award), and your work will directly shape the experience on Poland's largest e-commerce platform.

You will work in an environment where the pace of business growth offers countless opportunities to rapidly acquire unique competencies and tackle challenges found nowhere else.

You will collaborate daily with experts across business and tech domains to deliver top-tier solutions that exceed customer expectations.