Customer Service Specialist

Aptiv PLC; Kraków; Hybrid; PLN 42,000 - 64,000; Full time

Benefits offered by this job

Private health care

Life insurance

Well-Being Program

Multisport card

Hybrid work (47 days remote per year)

Employee Pension Plan

Job summary

Aptiv Kraków is seeking a detail-oriented Customer Service Specialist to support our automotive clients. You’ll manage inquiries, orders, and service requests with professionalism to strengthen long-term relationships.

You will act as the primary contact for B2B customers, coordinate with Sales, Logistics and Finance, and ensure accurate order processing and timely communication. The role emphasizes CRM proficiency, English fluency, and data analysis in Excel to improve customer experience and

Qualifications

• 3+ years in customer service or sales support (B2B).
• Automotive industry experience preferred.
• Fluent English in written and spoken form.

Responsibilities

• Act as the primary contact for B2B customers, managing queries related to orders, deliveries, product availability, and account support.
• Accurately process and monitor customer orders, ensuring timely fulfillment and communication.
• Collaborate with internal teams (Sales, Logistics, Finance, Technical Support) to resolve customer issues and ensure service excellence.
• Maintain a strong understanding of our automotive product portfolio and service offerings.
• Track and follow up on backorders, returns, and warranty claims.
• Identify and suggest improvements to enhance customer experience and operational efficiency.
• Maintain accurate records of customer interactions and transactions using CRM tools.
• Prepare reports and insights on customer service performance and trends.

Skills

CRM

SAP

Excel

English

Interpersonal skills

Tools

Microsoft Office

Job description

We are looking for a detail-oriented and customer-focused Customer Service Specialist to support our clients in the automotive sector. You’ll manage inquiries, orders, and support requests with professionalism and efficiency, helping to strengthen long-term relationships.

Key Responsibilities:

• Act as the primary contact for B2B customers, managing queries related to orders, deliveries, product availability, and account support.
• Accurately process and monitor customer orders, ensuring timely fulfillment and communication.
• Collaborate with internal teams (Sales, Logistics, Finance, Technical Support) to resolve customer issues and ensure service excellence.
• Maintain a strong understanding of our automotive product portfolio and service offerings.
• Track and follow up on backorders, returns, and warranty claims.
• Identify and suggest improvements to enhance customer experience and operational efficiency.
• Maintain accurate records of customer interactions and transactions using CRM tools.
• Prepare reports and insights on customer service performance and trends.

Qualifications & Experience:

• Previous experience in a customer service or sales support role within a B2B environment.
• Experience in the automotive industry is preferred.
• Strong working knowledge of CRM (SAP preferred) systems and Microsoft Office Suite.
• Fluent English – both written and verbal communication is essential.
• Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, data analysis)
• Excellent interpersonal and problem-solving skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A team player with a proactive and professional approach.

Your Background:

• Solid knowledge of accounting standards
• Relevant experience min. 3 years
• Very good knowledge of English
• Working knowledge of MS Office (Excel), SAP
• Interpersonal and communication skills
• Independence, time management, curiosity

Why join us?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

• Private health care (Signal Iduna) and Life insurance for you and your beloved ones
• Well-Being Program that includes regular webinars, workshops, and networking events
• Access to sports groups and Multisport card
• Hybrid work (min. 47 days/yr of remote work, flexible working hours)
• Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary)

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.