Hybrid Auto B2B Support Specialist

Aptiv PLC; Kraków; Hybrid; PLN 42,000 - 64,000; Full time

Benefits offered by this job

Private health care

Life insurance

Well-Being Program

Multisport card

Hybrid work (47 days remote per year)

Employee Pension Plan

Job summary

Aptiv Kraków is seeking a detail-oriented Customer Service Specialist to support our automotive clients. You’ll manage inquiries, orders, and service requests with professionalism to strengthen long-term relationships.

You will act as the primary contact for B2B customers, coordinate with Sales, Logistics and Finance, and ensure accurate order processing and timely communication. The role emphasizes CRM proficiency, English fluency, and data analysis in Excel to improve customer experience and

Qualifications

• 3+ years in customer service or sales support (B2B).
• Automotive industry experience preferred.
• Fluent English in written and spoken form.

Responsibilities

• Act as the primary contact for B2B customers, managing queries related to orders, deliveries, product availability, and account support.
• Accurately process and monitor customer orders, ensuring timely fulfillment and communication.
• Collaborate with internal teams (Sales, Logistics, Finance, Technical Support) to resolve customer issues and ensure service excellence.
• Maintain a strong understanding of our automotive product portfolio and service offerings.
• Track and follow up on backorders, returns, and warranty claims.
• Identify and suggest improvements to enhance customer experience and operational efficiency.
• Maintain accurate records of customer interactions and transactions using CRM tools.
• Prepare reports and insights on customer service performance and trends.

Skills

CRM

SAP

Excel

English

Interpersonal skills

Tools

Microsoft Office

Job description

Aptiv Kraków is seeking a detail-oriented Customer Service Specialist to support our automotive clients. You’ll manage inquiries, orders, and service requests with professionalism to strengthen long-term relationships.

You will act as the primary contact for B2B customers, coordinate with Sales, Logistics and Finance, and ensure accurate order processing and timely communication. The role emphasizes CRM proficiency, English fluency, and data analysis in Excel to improve customer experience and