Customer Service Specialist

Aptiv; Kraków; Hybrid; PLN 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work

Private health care

Life insurance

Well-Being Program

Multisport card

Pension Plan

Job summary

Aptiv is seeking a detail-oriented Customer Service Specialist to support automotive clients in a fast-paced, B2B environment. You will manage inquiries, orders, and service requests while collaborating with Sales, Logistics, Finance, and Technical Support to ensure high-quality service.

You will need strong CRM (SAP preferred), advanced Excel skills, and fluent English to maintain records, generate reports, and identify improvements in processes. Hybrid work is available.

Qualifications

• 3+ years in B2B customer service or sales support.
• Automotive industry experience preferred.
• Strong CRM knowledge, SAP preferred, plus MS Office.
• Fluent written and spoken English.
• Advanced Excel skills: pivot tables, VLOOKUP.
• Excellent interpersonal and problem-solving abilities.
• Able to multitask in a fast-paced environment.
• Team player with proactive, professional attitude.
• Solid knowledge of accounting standards.

Responsibilities

• Act as primary contact for B2B customers, handling queries about orders, deliveries, product availability, and account support.
• Process and monitor customer orders, ensuring timely fulfillment and communication.
• Collaborate with Sales, Logistics, Finance, and Technical Support to resolve issues and ensure service excellence.
• Maintain understanding of automotive product portfolio and service offerings.
• Track backorders, returns, and warranty claims.
• Identify improvements to enhance customer experience and efficiency.
• Maintain records of interactions using CRM tools.
• Prepare reports and insights on customer service performance and trends.

Skills

CRM SAP

Microsoft Excel

MS Office

English fluency

Customer service

Tools

SAP

Pivot tables

Job description

We are looking for a detail-oriented and customer-focused Customer Service Specialist to support our clients in the automotive sector. You’ll manage inquiries, orders, and support requests with professionalism and efficiency, helping to strengthen long-term relationships.

Key Responsibilities:

• Act as the primary contact for B2B customers, managing queries related to orders, deliveries, product availability, and account support.
• Accurately process and monitor customer orders, ensuring timely fulfillment and communication.
• Collaborate with internal teams (Sales, Logistics, Finance, Technical Support) to resolve customer issues and ensure service excellence.
• Maintain a strong understanding of our automotive product portfolio and service offerings.
• Track and follow up on backorders, returns, and warranty claims.
• Identify and suggest improvements to enhance customer experience and operational efficiency.
• Maintain accurate records of customer interactions and transactions using CRM tools.
• Prepare reports and insights on customer service performance and trends.

Qualifications & Experience:

• Previous experience in a customer service or sales support role within a B2B environment.
• Experience in the automotive industry is preferred.
• Strong working knowledge of CRM (SAP preferred) systems and Microsoft Office Suite.
• Fluent English – both written and verbal communication is essential.
• Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, data analysis)
• Excellent interpersonal and problem-solving skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A team player with a proactive and professional approach.

Your Background:

• Solid knowledge of accounting standards
• Relevant experience min. 3 years
• Very good knowledge of English
• Working knowledge of MS Office (Excel), SAP
• Interpersonal and communication skills
• Independence, time management, curiosity

Why join us?

You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs. You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents. You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

• Private health care (Signal Iduna) and Life insurance for you and your beloved ones
• Well-Being Program that includes regular webinars, workshops, and networking events
• Access to sports groups and Multisport card
• Hybrid work (min. 47 days/yr of remote work, flexible working hours)
• Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary)

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

Aptiv is a global technology company that develops safer, greener and more connected solutions enabling the future of mobility.

Headquartered in Dublin, Aptiv has approximately 180,000+ employees and operates 12 technical centers, as well as manufacturing sites and customer support centers in 44 countries.

Visit aptiv.com.

Please review Aptiv's privacy policy by following this link: https://www.aptiv.com/privacy-notice