Customer Service & Revenue Operations Specialist

Planet Pharma; Kraków; Sur place; PLN 60 000 - 90 000; Plein temps

Résumé du poste

Planet Pharma in Kraków, Poland seeks a Revenue Operations Specialist with 2–4 years of experience in reimbursement, billing or revenue operations within life sciences. The role involves managing onboarding, processing orders, invoicing with payers, and supporting collections in a fast-paced environment.

Ideal candidates will have strong Excel skills, familiarity with ERP systems (SAP or similar), and excellent organizational abilities to ensure accurate reporting and process compliance within

Qualifications

• 2-4 years of experience in Revenue Operations, Billing, Reimbursement, Finance Operations, Customer Service, or similar roles.
• Background within life sciences, healthcare, pharmaceuticals, medical devices, or a regulated industry.
• Strong Excel skills and experience working with data and reporting.
• Experience using SAP or other ERP systems is highly desirable.
• Excellent organisational skills and attention to detail.
• Comfortable working in a fast-paced, process-driven environment.

Responsabilités

• Managing patient onboarding and treatment initiation processes
• Processing prescription orders and supporting reimbursement activities
• Coordinating purchase orders and invoicing with payer organisations
• Supporting billing, collections, and revenue operations processes
• Working closely with healthcare providers, key account managers, and internal stakeholders
• Maintaining accurate documentation and reporting within ERP systems
• Supporting cash collection activities and resolving billing queries

Connaissances

Excel

SAP/ERP

Data reporting

Attention to detail

Organizational skills

Process-driven

Outils

Excel

SAP/ERP

Description du poste

Looking to take the next step in your finance, revenue operations, billing, or customer service career within the life sciences industry?

We're supporting a global medical technology company in hiring a Revenue Operations Specialist to join their growing team in Kraków, Poland. This role is ideal for someone with 2-4 years of experience in reimbursement, billing, revenue operations, finance operations, or customer service within healthcare, medical devices, pharmaceuticals, or wider life sciences.

What you'll be doing:

• Managing patient onboarding and treatment initiation processes
• Processing prescription orders and supporting reimbursement activities
• Coordinating purchase orders and invoicing with payer organisations
• Supporting billing, collections, and revenue operations processesWorking closely with healthcare providers, key account managers, and internal stakeholders
• Maintaining accurate documentation and reporting within ERP systems
• Supporting cash collection activities and resolving billing queries

What we're looking for:

• 2-4 years of experience in Revenue Operations, Billing, Reimbursement, Finance Operations, Customer Service, or similar roles
• Background within life sciences, healthcare, pharmaceuticals, medical devices, or a regulated industry
• Strong Excel skills and experience working with data and reporting
• Experience using SAP or other ERP systems is highly desirable
• Excellent organisational skills and attention to detail
• Comfortable working in a fast-paced, process-driven environment

Language Requirements:

Polish language skills are highly advantageous but not mandatory

We would love to hear from:

• Finance or Accounting graduates with life sciences internships
• Billing and Reimbursement Specialists
• Customer Service professionals within healthcare or medical devices
• Finance Operations professionals looking for their next challenge
• Candidates recently impacted by redundancy and seeking a new opportunity

Why apply?

Join a global organisation making a real difference to patients' lives

Gain exposure to international reimbursement and revenue operations processes

Work with cross-functional teams across healthcare, finance, and commercial functions

Excellent opportunity to develop your career within the life sciences sector

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