Revenue Specialist

Planet Pharma; Kraków; On-site; PLN 90,000 - 150,000; Full time

Job summary

Planet Pharma is seeking a Revenue Operations Specialist to support patient onboarding, reimbursement, invoicing, and collections across international markets. You will collaborate with Market Access, Commercial, andAccounts Receivable teams to optimize cash flow and ensure compliant, timely revenue processes.

The role requires 2–4 years in revenue operations or related finance roles, strong attention to detail, and experience with ERP systems (SAP is a plus).

Qualifications

• 2-4 years of experience in Revenue Operations, Billing, Reimbursement, Customer Service, Finance Operations, or a similar operational role.
• Prior experience working with healthcare payers, reimbursement processes, invoicing, or collections is highly desirable.
• Strong attention to detail with excellent documentation and data accuracy skills.
• Experience using ERP systems (SAP experience advantageous).
• Ability to manage high-volume workloads and multiple priorities in a fast-paced environment.
• Strong organisational, communication, and stakeholder management skills.
• Experience collaborating with both internal teams and external partners.
• Proven problem-solving ability with a customer-focused mindset.
• Proactive, adaptable, and capable of working independently as well as within a team.
• High level of professionalism, integrity, and ethical conduct.

Responsibilities

• Serve as the primary point of contact for healthcare providers, payer organisations, and internal stakeholders regarding patient onboarding, reimbursement, and treatment initiation activities.
• Process and manage incoming prescription orders, ensuring accurate and timely patient intake.
• Coordinate all administrative and documentation requirements required for treatment initiation.
• Manage purchase order cycles and reimbursement approvals, ensuring continuity of funding and billing processes.
• Partner with Market Access, Commercial, and Account Management teams to support reimbursement-related activities and issue resolution.
• Prepare and submit invoices to payer organisations through both manual and electronic invoicing systems.
• Collaborate with Accounts Receivable teams to ensure accurate invoice processing and payment reconciliation.
• Proactively manage collection activities and follow up on outstanding payments to support cash flow objectives.
• Review account status, identify process gaps, and communicate actions required to internal and external stakeholders.
• Respond to inquiries related to patient onboarding, billing, reimbursement, and treatment administration.
• Maintain accurate records and documentation within the company's ERP system.
• Produce and support reporting related to patient intake, reimbursement, invoicing, and collections.
• Work collaboratively across departments to ensure operational excellence and timely service delivery.
• Ensure all activities are conducted in line with company quality standards, compliance requirements, and internal controls.
• Support ad hoc projects and operational initiatives as required.

Job description

About the Opportunity

Our client is an innovative global healthcare organisation dedicated to improving patient access to life-changing treatments through advanced medical technologies. As part of their continued growth, they are seeking a Revenue Operations Specialist to support revenue operations, reimbursement activities, patient onboarding, invoicing, and collections across multiple international markets.

This position plays a critical role in ensuring patients can begin treatment without delay while supporting reimbursement processes, billing activities, and revenue collection efforts. The successful candidate will work closely with healthcare professionals, payer organisations, and cross-functional internal teams to deliver a high-quality, compliant customer experience.

Key Responsibilities

• Serve as the primary point of contact for healthcare providers, payer organisations, and internal stakeholders regarding patient onboarding, reimbursement, and treatment initiation activities.
• Process and manage incoming prescription orders, ensuring accurate and timely patient intake.
• Coordinate all administrative and documentation requirements required for treatment initiation.
• Manage purchase order cycles and reimbursement approvals, ensuring continuity of funding and billing processes.
• Partner with Market Access, Commercial, and Account Management teams to support reimbursement-related activities and issue resolution.
• Prepare and submit invoices to payer organisations through both manual and electronic invoicing systems.
• Collaborate with Accounts Receivable teams to ensure accurate invoice processing and payment reconciliation.
• Proactively manage collection activities and follow up on outstanding payments to support cash flow objectives.
• Review account status, identify process gaps, and communicate actions required to internal and external stakeholders.
• Respond to inquiries related to patient onboarding, billing, reimbursement, and treatment administration.
• Maintain accurate records and documentation within the company's ERP system.
• Produce and support reporting related to patient intake, reimbursement, invoicing, and collections.
• Work collaboratively across departments to ensure operational excellence and timely service delivery.
• Ensure all activities are conducted in line with company quality standards, compliance requirements, and internal controls.
• Support ad hoc projects and operational initiatives as required.

Requirements

• 2-4 years of experience in Revenue Operations, Billing, Reimbursement, Customer Service, Finance Operations, or a similar operational role.
• Prior experience working with healthcare payers, reimbursement processes, invoicing, or collections is highly desirable.
• Strong attention to detail with excellent documentation and data accuracy skills.
• Experience using ERP systems (SAP experience advantageous).
• Ability to manage high-volume workloads and multiple priorities in a fast-paced environment.
• Strong organisational, communication, and stakeholder management skills.
• Experience collaborating with both internal teams and external partners.
• Proven problem-solving ability with a customer-focused mindset.
• Proactive, adaptable, and capable of working independently as well as within a team.
• High level of professionalism, integrity, and ethical conduct.

Languages Required

• Fluent Spanish
• Fluent Polish

What's on Offer

• Opportunity to join a rapidly growing international healthcare organisation.
• Exposure to multiple European markets and cross-functional teams.
• Meaningful work supporting patient access to innovative therapies.
• Collaborative and mission-driven environment.
• Strong opportunities for professional development and career progression.