Customer Service Specialist (Revenue Operations) Spanish Speaker - 6 months contract

Novocure; Kraków; Hybrid; PLN 96,000 - 138,000; Full time

Benefits offered by this job

Hybrid work model

Novocure flexible/hybrid policy

Job summary

Novocure in Kraków is seeking a Revenue Operations Specialist on a 6-month project-based engagement. The role blends on-site and remote work (3 days in the office, 2 days from home) at Fabryczna Office Park, Kraków.

You will support revenue operations across markets with emphasis on reimbursement management and cash collection, coordinating patient onboarding, orders, initiation, invoicing, and collections in collaboration with multiple teams.

Qualifications

• 2–4 years in revenue operations, billing, reimbursement, or similar operational roles.
• Experience working with payer organizations and managing reimbursement, invoicing, and collections.
• Fluency in Spanish and English, both written and spoken.

Responsibilities

• Act as the main point of contact for healthcare providers, payer organizations, and internal stakeholders for onboarding, reimbursement, and treatment start prep across markets.
• Process and manage incoming prescription orders in Novocure systems for timely patient intake.
• Coordinate treatment initiation activities ensuring all admin and documentation requirements are fulfilled.
• Coordinate Purchase Order cycles with payers to avoid interruptions in reimbursement.
• Prepare and submit invoices to payer organizations using manual processes and external e-invoicing platforms.
• Drive collection follow-ups with Accounts Receivable to minimize outstanding receivables.
• Maintain accurate documentation of all case-related activities in the ERP system.
• Ensure SOX-compliant operations and support special projects as assigned.

Skills

Attention to detail

Cross-functional collaboration

Data accuracy

Microsoft Office

ERP familiarity

Tools

SAP

ERP systems

Job description

It is a 6-month project-based role—the engagement will be temporary and managed under a temporary employment contract. Hybrid working model (3 days at the office/2 days from home) in Kraków, Fabryczna Office Park.

The Revenue Operations Specialist plays a key role in supporting Novocure’s revenue operations across multiple markets, with a strong focus on reimbursement management and cash collection. The primary responsibility of this role is to coordinate patient onboarding activities by processing incoming prescription orders and coordinating treatment initiation in close collaboration with Device Support Specialists, Healthcare Providers, and Treatment Sites.

Furthermore, the role is responsible for managing and following up on Purchase Order cycles with payer organizations to ensure continuity of reimbursement and enable timely billing. In addition, the Revenue Operations Specialist prepares and submits invoices to payer organizations, including through manual processes and third-party e-invoicing platforms, and actively follows up on collections in coordination with the Accounts Receivable team (responsible for invoice posting), ensuring timely cash flow and minimizing outstanding receivables

This is a full-time role based in Krakow, reporting to the Manager, Revenue Operations.

RESPONSIBILITIES:

• Act as the main point of contact for healthcare providers, payer organizations, and internal stakeholders for all activities related to patient onboarding, reimbursement, and treatment start preparation across assigned market(s)
• Process and manage incoming prescription orders in Novocure systems, ensuring accurate and timely patient intake
• Coordinate treatment initiation activities, ensuring all administrative and documentation requirements are fulfilled prior to start
• Coordinate Purchase Order cycles, including follow-ups and alignment with payers, to avoid interruptions in reimbursement
• Collaborate with Key Account Managers and Market Access teams on reimbursement-related matters to support payer engagement and issue resolution
• Prepare and submit invoices to payer organizations, including manual processes and external e-invoicing platforms
• Coordinate with Accounts Receivable and payer organizations to ensure accurate and timely invoice submission
• Actively drive collection follow-ups, partnering with the Accounts Receivable team to minimize outstanding receivables and ensure cash flow
• Review account status, identify gaps, and communicate required actions to internal and external stakeholders
• Process incoming calls and provide high-quality support related to patient onboarding, billing, and reimbursement inquiries
• Maintain accurate and complete documentation of all case-related activities and communications in the ERP system
• Support required tracking and reporting of intake, reimbursement, billing, and collection activities
• Accurately document all patient-related activities, reimbursement updates, and communications in the Novocure ERP system
• Collaborate cross-functionally to align on priorities and ensure timely delivery of operational tasks
• Ensure all activities are performed in full compliance with applicable Novocure Quality System requirements and SOX controls
• Support special projects and initiatives as assigned

ABOUT YOU:

• 2–4 years of experience in revenue operations, billing, reimbursement, customer service, or a similar operational role, preferably in healthcare or medical devices
• Experience working with payer organizations and managing reimbursement, invoicing, and collection processes
• Strong data accuracy and documentation skills with attention to detail
• Proficiency in Microsoft Office; experience with SAP or other ERP systems preferred
• Proven ability to manage high-volume, process-driven workflows across multiple stakeholders
• Strong organizational and prioritization skills, with the ability to manage time-sensitive tasks and follow-ups
• Ability to collaborate effectively with cross-functional internal teams and external stakeholders
• Strong problem-solving skills, including the ability to de-escalate and resolve complex situations
• Proactive, detail-oriented, and able to work both independently and within a team in a fast-paced environment
• High level of professionalism, integrity, and ethical conduct
• Fluency in Spanish and English, both written and spoken

COMPENSATION:

The annual base salary ranges from 96 000 PLN to 138.000 PLN yearly*.

This pay range is the range of base pay compensation within which Novocure expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.

Other applicable benefits.

NOVOFLEX – our trust-based hybrid work philosophy

We offer a flexible, trust-based hybrid working model for our office-based roles. Employees are asked to be in the office an average of three days per week, with the flexibility to choose which days work best for them. We understand that life is not always predictable, so if you need to adjust your schedule, such as leaving early, starting late, or working fewer days occasionally, we trust you to balance your time in a way that works for both you and Novocure.