Customer Service Representative

Arrow Electronics; Województwo pomorskie; On-site; PLN 61,000 - 84,000; Full time

Benefits offered by this job

Premium Medical Care

Dental package

MyBenefit System

MultiSport Card

Job summary

Arrow Global Components, part of Arrow Electronics, is seeking a Customer Service Representative in Gdańsk. You will manage the order-to-invoice process, support customers and internal stakeholders, and work with Sales, Logistics, and Supply Chain to ensure smooth deliveries.

The role requires English at B2/C1, MS Office proficiency, and prior customer service or order management experience. Hybrid work model with three days in the Gdańsk office.

Qualifications

• English at B2/C1 level, both written and spoken.
• Strong MS Office and Excel skills.
• Experience in Customer Service, Order Management or Sales Support.
• Ability to stay calm and professional with customers.
• Strong communication and coordination abilities.

Responsibilities

• Manage the end-to-end order-to-invoice process.
• Communicate with customers and suppliers via email and phone.
• Provide after-sales support to business customers.
• Ensure accurate order handling and backlog management.
• Collaborate with Sales, Logistics, and other teams.
• Support on-time delivery and customer satisfaction.

Skills

English (B2/C1)

MS Office / Excel

Order management

Customer service

Communication

Problem solving

Tools

ERP systems (Oracle/SAP)

Job description

## Customer Service RepresentativeApply: PL-Gdansk, Poland (Aleja Grunwaldzka): Full time: Posted Today: R245667# **Position:**Customer Service Representative# **Job Description:****About the Role**We are looking for a Customer Service Representative to join our team in Gdańsk!This role is a great opportunity for an experienced customer service professional who enjoys building relationships, solving problems, and delivering outstanding support in a fast-paced international environment. You will play a key role in managing the end-to-end customer experience, ensuring smooth execution of the order-to-invoice process while collaborating closely with Sales, Logistics, Supply Chain, and other internal stakeholders. You will have the opportunity to develop your expertise within a global organization that values collaboration, continuous improvement, and customer excellence.**What You Will Do**As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle.**Your Responsibilities Will Include*** Managing the order-to-invoice process* Communicating with customers and suppliers via email and phone* Providing after-sales support to business customers* Managing customer orders and maintaining order accuracy* Monitoring and handling backlog alerts and requested backlog changes* Supporting customer reserved inventory management* Cooperating closely with Sales, Assets, and Logistics teams* Driving on-time delivery performance in line with customer and company goals* Building customer satisfaction through proactive communication and problem-solving* Contributing to process efficiency and continuous improvementThis role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.**Who You Are**You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment.**Skills & Experience Required*** English at B2/C1 level, both written and spoken* Good knowledge of MS Office applications, including Microsoft Excel* Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role* Strong resilience and the ability to remain calm and professional in challenging customer situations* Ability to handle difficult conversations, customer escalations, and changing priorities in a constructive and solution-focused manner* Strong communication and coordination skills* Customer-oriented mindset* Accountability and attention to detail**Nice to Have*** Polish language skills* Experience working in an international business environment* Experience with ERP systems (e.g., Oracle, SAP, or similar)**What We Offer*** Premium Medical Care programme, including a dental package* MyBenefit System, including a MultiSport Card and vouchers* Career development opportunities in a rapidly growing international environment* Dynamic and collaborative workplace with a friendly atmosphere**Who Are We?**As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry.Please submit your CV in English.