Customer Service Representative France

Avnet; Kraków; Hybrid; PLN 61,000 - 84,000; Full time

Benefits offered by this job

Private medical insurance

Hybrid work

Meal allowance

Holiday allowance

26 days annual leave

Job summary

Farnell, an Avnet company, is a global high-service distributor of technology products and solutions. We are seeking a new Customer Support Team member in Kraków fluent in French and English, to join our international, expanding organization.

You will handle quotes, order tracking, and support for sales teams, with a focus on process improvements and excellent customer relations. Hybrid work and benefits like private medical insurance are offered.

Qualifications

• Fluent English and French, oral and written.
• Experience in customer support or sales is an advantage.
• Proficient with MS Office.
• Strong communication and problem-solving skills.
• High School Diploma.

Responsibilities

• Provide quote preparation, order tracking, backlog processing and invoicing support.
• Resolve stock queries, returns and customer credit issues with sales teams.
• Investigate opportunities to improve processes and KPIs.
• Maintain accurate electronic and paper records.

Skills

Fluent English

Fluent French

Problem solving

Communication

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

For our Customer Support Team in Krakow, we are looking for new team member with fluency in French and English.

If you see yourself being a part of international, expanding organization, you are fluent in French and English - this role is for you!

What is in there for you:

• Private medical insurance
• Hybrid work
• Meal allowance
• Holiday allowance
• 26 days of annual leave

Responsibilities:

• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintain and update electronic and/or hard copy records as required.

Requirements:

• Fluent English and French (oral and written) is mandatory
• Previous experience in customer support or sales is advantage
• Knowledge of MS Office
• Communication and problem solving skills.
• High School Diploma

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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