Customer Service Representative France

Farnell Global; Kraków; Hybrid; PLN 42,000 - 66,000; Full time

Benefits offered by this job

Private medical insurance

Hybrid work

Meal allowance

Holiday allowance

26 days of annual leave

Job summary

Farnell, an Avnet company, is a global distributor of technology products and solutions. This Kraków team role focuses on bilingual customer support, serving English and French-speaking clients to ensure smooth order processing and issue resolution.

The role offers hybrid work, private medical insurance, meal allowance, holiday allowance and 26 days of annual leave, with opportunities to improve processes and customer satisfaction within an international environment.

Qualifications

• Fluent English and French (oral and written) is mandatory.
• Previous experience in customer support or sales is advantageous.
• Knowledge of MS Office.
• Strong communication and problem-solving skills.
• High School Diploma is required.

Responsibilities

• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
• Identify, investigate, and participate in opportunities to improve processes and procedures, including KPIs.
• Ensure good customer relations and resolve customer claims and complaints in accordance with consumer laws.
• Maintain and update electronic and/or hard copy records as required.

Skills

Fluent English

Fluent French

Communication skills

Problem solving

Education

High School Diploma

Tools

MS Office

Job description

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. For our Customer Support Team in Krakow, we are looking for new team member with fluency in French and English. If you see yourself being a part of international, expanding organization, you are fluent in French and English - this role is for you!

What Is In There For You

• Private medical insurance
• Hybrid work
• Meal allowance
• Holiday allowance
• 26 days of annual leave

Responsibilities

• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintain and update electronic and/or hard copy records as required.

Requirements

• Fluent English and French (oral and written) is mandatory
• Previous experience in customer support or sales is advantage
• Knowledge of MS Office
• Communication and problem solving skills.
• High School Diploma

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [e-mail], Asia applicants - [e-mail], EMEA applicants - [e-mail].

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