Credit Controller

Farnell Global; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Private medical care

Hybrid work model - 3 days in office,

Meal allowance

Holiday allowance

26 days annual leave

Job summary

Farnell Global hires a Credit Controller fluent in English and French to support cash collection and credit management across the business.

You will manage the sales ledger, mitigate credit risk, and liaise with internal teams to resolve aged items, while delivering high levels of customer service and ensuring compliance with policy.

Role is hybrid with 3 days in the office and 2 days remote, based in Kraków, Poland.

Qualifications

• Fluent English and French, written and spoken.
• Credit control experience in a B2B environment.
• Ability to manage multiple currencies.
• Strong analytical and problem-solving skills.
• Good IT literacy; experience with cloud-based CRM is a plus.

Responsibilities

• Support the business receivables by reviewing old balances and investigating.
• Manage credit and collections to maximise cash and minimise risk.
• Coordinate with the collections team to resolve queries on accounts.
• Promote excellent customer service with a proactive approach.
• Work with internal teams to ensure compliance with policy and DOAM.

Skills

Fluent English

Fluent French

Credit control

B2B experience

Multi-currency handling

Data analysis

IT literacy

Tools

CRM platforms

Job description

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Credit Controller

We are Farnell Global. The fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. From research and design through prototype to production, we are here to help you access the products and services you need 24/7.

With more than 80 years of experience, 47 localised websites, and a dedicated team of over 3,500 employees, we provide every component you need to build the technology of tomorrow.

We are looking for a Credit Controller fluent in French.

As a Credit Controller you will be accountable for the day-to-day support of credit management & collections; maximising cash collection, minimising credit risk & maintaining audit standards for the business.

You will protect and maximise the company's investments through effective management of your own sales ledger, and you will coordinate and drive outstanding collections minimising outstanding aged items.

Also, you will promote excellent customer service with a proactive and solution focused approach. In addition, you will work through unallocated cash queries, working closely with the wider collections team to resolve queries on accounts.

Most day to day internal and external communications will be in English, in addition to this you will be required to be able to communicate in writing and orally in the following languages: French.

What is in it for you?

• Private medical care
• Hybrid, 3 days office, 2 days working from home.
• Meal allowance
• Holiday allowance
• 26 days of annual leave

What You Will Be Doing

• Support the business receivables by reviewing old balances on the accounts and investigating.
• Ensure that fraud risk, credit risk, and trade compliance risks associated with both new customers and the existing customer portfolio are effectively managed in accordance with business specifications. This involves the identification, continuous monitoring, and timely communication of these risks to relevant stakeholders. Whenever necessary, take the appropriate actions to resolve any identified issues.
• Compile, analyse, and interpret information to facilitate the approval of credit facilities or to make onward recommendations.
• Recommend process improvements and actively support the credit management team with the testing and roll out of new/changes to process.
• Ensure that company compliance and audit requirements, including Credit Management Policy and DOAM are met at all times.
• Review orders on hold and release where possible.
• Case management for your allocated ledger, ensuring internal and external queries and requests are actioned or referred onwards as required within a timely manner.
• Provide support to others in the Credit Control team when needed for incoming cases, held orders, absence cover and any other ad hoc duties as required.

What We Are Looking For

A willingness to learn new skills is key, if you have experience and can demonstrate your knowledge any of the below it would be an advantage:

• Fluent English & French language both spoken & written.
• Credit control experience gained in a B2B environment.
• Resilience and ability to adapt in an environment moving towards new strategic ways of working.
• Experience of dealing with multiple-currencies.
• Understanding of how a sales ledger and its transactions work and their impact on the wider business.
• Capability to communicate confidently & professionally at all levels within a diverse audience.
• Ability to prioritise own workload and that of other team members when providing cover.
• Good analytical and problem-solving skills.
• Good standard of IT literacy, experience of using cloud based CRM platforms an advantage.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.