Customer Service

Amcor; Województwo wielkopolskie; On-site; PLN 48,000 - 60,000; Full time

Job summary

Amcor is seeking a Customer Service Representative (CSR) in Poland to ensure top-tier customer satisfaction. You will manage the end-to-end order process, coordinate with sales and operations, and build strong relationships with customers in AFEMEA.

Fluent English and Polish are required, with strong Excel skills; SAP experience is a plus. You will contribute to continuous improvement and work with local and remote teams to deliver a world-class service.

Qualifications

• Experience in a similar position, preferably in packaging or manufacturing area.
• Good Excel skills
• Fluent in English and Polish.
• Experience with SAP appreciated.

Responsibilities

• Manage customer demand from order placement to delivery.
• Collaborate with internal functions and sales teams.
• Build and maintain relationships with external customers.
• Proactively seek improvements in service delivery.
• Coordinate rush shipments and monitor progress.
• Handle customer complaints and ensure accuracy in interactions.

Skills

Customer-focused

Interpersonal skills

Time management

Teamwork

Bilingual: English & Polish

Tools

SAP

Job description

• Position: Customer Service Representative (CSR)
• BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)
• Function: Operations
• Sub-Function: Customer Service

Job Purpose:

As a Customer Service Representative, you will play a pivotal role in ensuring the highest standard of customer satisfaction. We are seeking an individual with a customer-centric mindset who can work independently and collaboratively within local and remote teams. Continuous improvement is at the core of our values, and the right candidate will be dedicated to enhancing our service through continuous learning and innovative approaches.

Job Dimensions & Scope:

• Manage customer demand from order placement to delivery.
• Collaborate with internal functions and sales teams.
• Build and maintain relationships with external customers.
• Proactively seek improvements in service delivery.
• Coordinate rush shipments and monitor progress.

Principal Accountabilities:

• Resolve complex problems independently.
• Collaborate with various functional areas to monitor customer requirements.
• Coordinate rush shipments and monitor progress.
• Support demand planning through sharing customer forecasts.
• Manage customer finished goods levels and aged inventory.
• Handle customer complaints.
• Build customer loyalty through positive engagement.
• Maintain customer service processes and standards.
• Collaborate with internal teams for a world-class customer experience.
• Ensure a high degree of accuracy in all customer interactions.

Qualifications/Requirements:

Formal Qualifications and Experience:

• Experience in a similar position, preferably in packaging or manufacturing area.
• Good excel Skills
• Fluent in English and Polish.
• Experience with SAP appreciated.

Specific Skills and Abilities:

• Customer-focused with a results-oriented approach.
• Excellent interpersonal and communication skills.
• Ability to build collaborative relationships.
• Strong time management and organizational skills.
• Ability to work effectively in a multi-structured team.