Customer Support Specialist with German (m/f/d)

Lapp Business Services; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Medical care

Multisport card

Language courses

Retirement saving scheme

Job summary

LAPP Business Services in Wroclaw, Poland, is seeking a Sales Support specialist with 3+ years in order management and customer service. You will handle reminders, order corrections, and collaborate with logistics and disposition teams to keep deliveries on track.

Fluency in English and German is required, SAP4HANA and CRM Service Cloud experience is preferred. You will work in a cross-cultural team with a proactive mindset and precision in data handling to ensure customer satisfaction.

Qualifications

• Min. 3 years in sales support, order management, or customer service.
• Excellent English skills, verbal and written.
• Good German language skills for internal interfaces and customers.
• Professional experience with SAP4HANA.
• CRM Service Cloud experience preferred.
• Strong attention to detail and data accuracy.
• Analytical mindset with focus on customer satisfaction.
• Willingness to develop and improve.
• Good communication and teamwork in cross-cultural environment.
• Proactive ownership of tasks.

Responsibilities

• Sending reminders for order confirmation and monitoring delivery schedules.
• Managing order corrections and cancellations upon customer requests.
• Collaborating with logistics to clarify product orders and deliveries.
• Coordinating with disposition on MOQs and product questions.
• Working with finance to clarify customer credit limits.
• Managing framework agreements and open order workloads.
• Handling ticket distribution in Service Cloud.
• Updating the online shop tasks.

Skills

Excellent English

Good German

Attention to detail

Data entry accuracy

Customer service

Team player

Proactive ownership

Cross-cultural communication

Tools

SAP4HANA

CRM Service Cloud

Job description

• Good communication skills

LAPP is a family‑owned company headquartered in Stuttgart and a global leader in cable and connection technology. Founded in 1959, we are still fully family‑owned today. With around 5,700 employees, we are operating in over 80 countries – globally connected and regionally rooted. Working at LAPP means more: this is where inventive spirit and a hands‑on mentality meet cherished values and tradition.

We offer all employees the freedom to develop and pursue new opportunities. Flexibility and personal responsibility are just as important to us as a family‑friendly work environment. We value all our colleagues with their talents, ideas and perspectives.

After all, every personal contribution counts when it comes to meeting the needs of our customers from various industries together. Together we keep the industry alive: alive by LAPP – alive by YOU!

Your tasks

• Sending reminders for order confirmation and monitoring delivery schedules
• Managing order corrections and cancellations upon customer requests
• Close collaboration with the logistics team to clarify product orders and deliveries resolve delivery blocks, address incomplete protocol messages, handle urgent communications for delayed deliveries, and clarify uncertainties in KIAA orders
• Coordinating with the disposition team regarding issues such as non‑compliance with minimum order quantities (MOQs), questions about products, and incorrect packaging
• Working with the finance department to clarify customer credit limit matters
• Managing framework agreements and open order workloads on demand, including closing open orders and consulting with customers, disposition, and sales teams
• Handling ticket distribution in Service Cloud for unclassified tickets
• Performing follow‑up tasks and updates related to the online shop

Your profile

• Min. 3 years of work experience in the field of sales support (order management), customer service & administration
• Excellent English skills (verbal and written)
• Good German language skills (verbal and written) to clarify the above mentioned points with internal interfaces (Sales, Dispo, Logistic, Complaints) and with the customer
• Professional experience in SAP4HANA
• Previous experience with CRM, CRM Service Cloud as preferred
• Strong attention to detail and accuracy in data entry
• Analytical skills, attention to details & focus on Customer satisfaction
• Willingness to develop/improve
• Good communication skills
• Team player able to work in a cross cultural environment
• Proactiveness and taking ownership for the tasks in the position
• Continuous improvement mindset

Good reasons for LAPP

• Variety of tasks and responsibilities & plenty of scope for ideas
• Value-based family business
• Global player with flat hierarchies
• Flexible working hours models & hybrid work
• Work life balance
• Personnel development, onboarding & individual support
• Annual international soccer‑ & volleyball tournament
• Opportunity to join benefits: Medical care, Multisport card, language courses, Retirement saving scheme etc.

Contact

• Lapp Business Services Sp. z o.o.
• Plac Nowy Targ 28
• 50-141 Wroclaw, Poland

Name: Aleksandra Jarosinska

Position: Talent Acquisition Partner