Consumer Services Representative (English)

Newell Brands; Poznań; Hybrid; PLN 52,000 - 72,000; Full time

Benefits offered by this job

Hybrid working system

Language learning support (Polish/Ger/

Discounts on products

Job summary

Newell Brands in Poznań is seeking a Customer Services Representative to handle consumer inquiries across email, chat, phone and social channels, using product knowledge to provide accurate, consumer-centric solutions. You will contribute to maintaining consumer information in case management systems and learn our tools (CRM, SAP, Bazaarvoice, Sprinklr) through onboarding and ongoing training.

The role offers a hybrid work arrangement, language learning support and opportunities for growth

Qualifications

• Good command of MS Word and Outlook.
• Outgoing with excellent communication skills (verbal & written).
• Empathy and openness for working with consumers.

Responsibilities

• Respond to consumer queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
• Create and maintain consumer information and case management to relay accurate information back to the business.
• Use knowledge of products to ensure accurate information is communicated to consumers.
• Seeking solutions in case of unusual queries or requests
• Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Skills

MS Word

Outlook

Communication

Empathy

Tools

Salesforce

SAP

Bazaarvoice

Sprinklr

Job description

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Job Type: Full-Time

Location Type: Hybrid

Primary Location: Poznan, wielkopolskie, PL

Job ID:17873

Alternate Locations:

Your Role in a Nutshell

As a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. P utting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.

Our portfolio of products is very diverse - from stationery to small household appliances.

You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.

Your Key Responsibilities:

• Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
• Create and maintain consumer information and case management to relay accurate information back to the business.
• Use knowledge of products to ensure accurate information is communicated to consumers.
• Seeking solutions in case of unusual queries or requests
• Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Don’t have experience in consumer service or with systems that we use?
No problem! You will learn that with us!

What You’ll Need

Minimum:

• Good command of MS Word and Outlook
• Outgoing withexcellent communicationskills(verbal & written)
• Empathy and openness for working with consumers

Your advantage:

• Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
• Organizational skills with ability to prioritize
• Detail oriented
• Positive attitude and great interpersonal skills, incl. rapport-building and listening
• Previous experience in user support/helpdesk/customer service will be an asset.

What You Gain

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

Join us and benefit from:

• Customer Service and Product trainings as an integral part of your induction
• Polish/German/English language classes
• Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
• Pension plan (PPE) with company contribution of 3,5%
• Fully sponsored life insurance
• Hybrid working system; working hours – Monday to Friday, 8h between 14:00 and 23:00
• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
• Partly financed Multisport Card or cinema tickets
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program – an opportunity to get a bonus
• Garaged parking for bicycles in the same building
• Additional projects for those hungry for knowledge and development
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
• Friendly atmosphere & multicultural environment (30+ nationalitiesinourPoznan office)
• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership

Are you interested?

By submitting your CV you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at https://privacy.newellbrands.com/job-applicant/ If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.