Customer Service Coordinator

edrone; Rybnik; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Medical care subsidy

Meal subsidies

Vacation allowance

Life insurance (preferential terms)

Sports packages (preferential terms)

English lessons with a Native Speaker

Job summary

Crispy Food is seeking a Customer Service Coordinator to join the team in Rybnik, Poland. You will play a key role in delivering excellent customer service and ensuring the smooth execution of customer orders while working with internal teams and international partners.

You will coordinate order fulfillment, monitor delivery performance, and maintain customer data. The role emphasizes building lasting relationships and supporting service across locations in a dynamic, international environment.

Qualifications

• Experience in customer service, sales support, or logistics.
• Very good command of English for international communication; German is a plus.
• Strong knowledge of Microsoft Office, particularly Excel.
• Excellent relationship-building and collaboration skills in a business environment.
• Self-motivation, initiative, and accountability for delivering results.
• Commitment and a professional approach to work.

Responsibilities

• Provide comprehensive customer service and maintain high support standards.
• Coordinate the order fulfillment process with internal departments and external partners.
• Monitor delivery performance and assist customers with order execution.
• Prepare and maintain documentation related to customer service, sales activities, and export processes.
• Organize transportation and collaborate with freight forwarding companies.
• Manage and maintain customer and product master data in internal systems.
• Build and maintain long-term business relationships with customers.
• Support customer service activities across other company locations.

Skills

Customer service

Sales support

Logistics

English proficiency

German advantage

Tools

Microsoft Excel

Job description

We are currently looking for a Customer Service Coordinator to join our team in Rybnik.

As a Customer Service Coordinator, you will play a key role in delivering excellent customer service and ensuring the smooth execution of customer orders. Working closely with internal teams and international business partners, you will help build strong customer relationships while contributing to an efficient and collaborative work environment.

Your responsibilities

• Providing comprehensive customer service and ensuring a high standard of customer support.
• Coordinating the order fulfillment process in cooperation with internal departments and external partners.
• Monitoring delivery performance and providing ongoing support to customers regarding order execution.
• Preparing and maintaining documentation related to customer service, sales activities, and export processes.
• Organizing transportation and cooperating with freight forwarding companies.
• Managing and maintaining customer and product master data in internal systems.
• Building and maintaining long-term business relationships with customers.
• Supporting customer service activities across other company locations.

Our requirements

• Experience in customer service, sales support, or logistics.
• Very good command of English, enabling effective communication with customers and collaboration in an international environment; knowledge of German will be considered an advantage.
• Good knowledge of Microsoft Office, particularly Excel.
• Strong relationship-building and collaboration skills in a business environment.
• Self-motivation, initiative, and accountability for delivering results.
• Commitment and a professional approach to work.

What we offer

A challenging and rewarding role in a dynamic, international organization, offering a collaborative work environment where your ideas and contributions have a real impact on the business.

• A benefits package including co-financing for private medical care, meal subsidies, vacation allowance, and the opportunity to purchase life insurance and sports packages on preferential terms.
• English lessons with a Native Speaker

About Us

Crispy Food is Denmark's largest manufacturer of breakfast cereals. We have over 125 years of experience producing and marketing breakfast cereals for Brand Owners and Private Label. Crispy Food A/S is a part of the KOFF Group, a family-owned holding company of several Danish food companies.

We are Europe's leading supplier of Top Cups for the food industry, and our experience in food retailing has resulted in great respect for consumer needs and preferences.

Crispy Food has three production sites in Gørlev (Denmark), Nakskov (Denmark), and Rybnik (Poland), where we serve customers across Europe. With operations in Denmark and Poland, we combine the best of two worlds to create a dynamic and collaborative environment. We embrace the power of diversity and foster an international workplace culture. Whether you join us in Denmark or Poland, you will find a supportive and inclusive workplace where your contributions are valued and recognized.

We are guided by our CARE values - Commitment, Accountability, Respect, and Empowerment - and believe in creating an environment where people take ownership, collaborate openly, and feel empowered to contribute with their ideas.