Customer Service Consultant (Microsoft Dynamics 365)

Reply; Katowice; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Motivizer Benefits Platform

Language Courses

Regular training opportunities

Networking events

Job summary

Reply is seeking a Customer Service Specialist to support Dynamics 365 Customer Service and Contact Center, troubleshoot issues, and collaborate with consultants, developers, and stakeholders. The role involves configuring processes, incident management, and knowledge article creation, with a focus on service quality and ongoing improvement.

Ideal candidates have 2–5 years in customer service or IT support, strong English and Polish, and the ability to work in a hybrid setup with monthly office

Qualifications

• Bachelor’s or master’s degree in Computer Science, Engineering, IT, or related field.
• 2-5 years of professional experience in Customer Service, CRM, Contact Center, IT Support, or related field.
• Strong communication and problem-solving skills.
• Customer-focused mindset with a passion for helping users.
• Ability to work independently and as part of a team.
• Structured and solution-oriented way of working.
• Very good English and Polish skills. German language skills would be a plus.
• Availability to work in a hybrid mode with at least 1 visit to the office per month.

Responsibilities

• Support customers using Microsoft Dynamics 365 Customer Service and Contact Center.
• Analyze, troubleshoot, and resolve functional issues.
• Work closely with consultants, developers, and customer stakeholders.
• Configure and maintain customer service processes within Dynamics 365.
• Assist with incident management, service requests, and user support.
• Support testing activities and solution rollouts.
• Create and maintain documentation and knowledge articles.
• Contribute to continuous improvement of our support services.
• Help build and shape a growing Customer Support Team.

Skills

Customer Service

CRM

IT Support

English

Polish

German (nice to have)

Education

Bachelor’s or Master’s in CS/Engineering/IT

Tools

Microsoft Dynamics 365

Ticketing systems

CRM platforms

Job description

Responsibilities

• Support customers using Microsoft Dynamics 365 Customer Service and Contact Center.


• Analyze, troubleshoot, and resolve functional issues.


• Work closely with consultants, developers, and customer stakeholders.


• Configure and maintain customer service processes within Dynamics 365.


• Assist with incident management, service requests, and user support.


• Support testing activities and solution rollouts.


• Create and maintain documentation and knowledge articles.


• Contribute to the continuous improvement of our support services.


• Help build and shape a growing Customer Support Team.

Benefits

• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.


• Language Courses – you'll have access to a multi-language learning platform enabling you to practice you language skills and learn new ones!


• Regular and systematic further training opportunities - both internally and from external providers. We support your ongoing learning and development.


• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualifications

• Educational Background: Bachelor’s or master’s degree in Computer Science, Engineering, IT, or a related field.


• 2-5 years of professional experience in Customer Service, CRM, Contact Center, IT Support, or a related field.


• Strong communication and problem-solving skills.


• Customer-focused mindset with a passion for helping users.


• Ability to work independently and as part of a team.


• Structured and solution-oriented way of working.


• Very good English and Polish skills. German language skills would be a plus.


• Availability to work in a hybrid mode with at least 1 visit to the office per month.

Nice to have:

• Experience with Microsoft Dynamics 365 Customer Service or Contact Center.


• Experience working in a customer support or service desk environment.


• Knowledge of customer service processes and best practices.


• Familiarity with ticketing systems, CRM platforms, or omnichannel customer engagement solutions.


• Microsoft certifications.

Develop yourself and the digital future – at Reply!

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.