IT ANALYST

Reply Group; Katowice; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Medical care

Benefits platform

Training opportunities

Language courses platform

Motivizer Benefits Platform

Meal tickets

Multisport gym card

Cinema tickets

Shop vouchers

Discounts

Job summary

Reply is hiring to support Automotive & Quality applications across customer plant environments. You will handle 2nd line tickets, perform workarounds, resolutions, analysis, and escalation for complex issues, while also delivering 1st line support for logistics processes using JIRA and Team Foundation Server.

You will manage end-to-end client communications. Ideal candidates have a degree in CS or related fields, ticket-management experience, PL/SQL knowledge, and strong English and Polish

Qualifications

• Bachelor/Master’s degree, preferably in computer science or comparable studies.
• Minimum experience in ticket management is required.
• Knowledge of PL/SQL will be a plus.
• Good knowledge of English and Polish language.
• Willingness to learn Italian language.
• Availability to work in shifts and on-call.
• Availability to work in a hybrid mode or remotely with at least 1 visit in the office per week.

Responsibilities

• Provide 2nd line support for Automotive & Quality applications installed in customer plants, including workaround, resolution, analysis and escalation for complex tickets.
• Provide 1st line support, assisting advanced logistics processes via ticketing tools like JIRA and Team Foundation Server.
• Manage end-to-end communication with the client.

Skills

Ticket management

PL/SQL

English language

Polish language

Education

Bachelor/Master’s degree in computer science

Tools

JIRA

Team Foundation Server

Job description

• Provide 2nd line support for Automotive & Quality applications installed in our customers’ plants, including workaround, resolution, analysis and escalation for more complex tickets.
• Provide 1st line support, supporting advanced logistics processes through utilization of ticketing tools like JIRA and Team Foundation Server.
• Managing the end to end communication with the client.
• MEDICAL CARE
• BENEFITS PLATFORM
• TRAINING OPPORTUNITIES
• LANGUAGE COURSES PLATFORM
• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose there medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
• Language Courses – you have access to the platform where you can practice your language skills.
• Regular and systematic further training opportunities - internal and external ones. We support your development.
• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualifications

• Bachelor/Master’s degree, preferably in computer science or comparable studies.
• Minimum experience in ticket management is required.
• Knowledge of PL/SQL will be a plus.
• Good knowledge of English and Polish language.
• Willingness to learn Italian language.
• Availability to work in shifts and on-call.
• Availability to work in a hybrid mode or remotely with at least 1 visit in the office per week.

Develop yourself and the digital future – at Reply!

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.