Specjalista/tka ds. Obsługi Klienta i Reklamacji

Flex To Go; Warszawa; Hybride; PLN 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Remote work once a week

Luxmed medical care and Multisport

Friendly team environment

Office in Warsaw Ochota

Résumé du poste

Flex To Go is hiring a Complaints and Customer Service Specialist in Warsaw. You will handle customer complaints, draft responses, and ensure timely resolutions while maintaining positive relations with customers.

The role includes administrative support and collaboration with sales and billing teams. The ideal candidate has strong communication skills, good self-organisation, accuracy, and prior customer service experience.

Qualifications

• Strong communication and organisational abilities.
• Ability to respond to complaints professionally and timely.
• Experience in customer service is required.

Responsabilités

• Process customer complaints and prepare written responses.
• Monitor flow and timeliness of complaint resolution and feedback.
• Maintain positive customer relations and provide administrative support to sales and rental billing.
• Collaborate with other departments to ensure high-quality customer service.

Connaissances

Communication skills

Self-organisation

Attention to detail

Customer service experience

Description du poste

Are you looking for a place where your customer service skills will be appreciated and where every day brings new challenges?

If so, we have the perfect job for you!

Join our team as a Complaints and Customer Service Specialist!

In our company, we focus on the quality of service and the satisfaction of our customers.

Your responsibilities

• Processing customer complaints, preparing written responses to customer complaints
• Monitoring the flow and timeliness of complaint resolution and feedback
• Maintaining positive customer relations
• Administrative support for the sales and rental billing departments
• Co-operation with other departments to ensure the best customer service.

Our requirements

• Communication skills and very good self-organisation
• Accuracy and punctuality in the performance of duties
• Experience in customer service.

We offer

• Stable employment, knowledge sharing and the constant search for new solutions.
• Remote work once a week (after the induction period)
• Friendly work atmosphere and team support in achieving set goals
• Office work from Monday to Friday from 9:00 a.m. to 5:00 p.m.
• Benefit package - Luxmed medical care and Multisport card
• Comfortable office and convenient location – workplace in Warsaw Ochota, near the Zachodni Railway Station
• Full technical support during the induction period
• Company events and team building activities