Customer Service Associate

Physiol; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

PhysIOL is seeking a Customer Service Associate in Kraków to support European operations. You will handle data entry tasks, including orders, invoicing, customer creation, stock allocations, and credits within ERP/CRM systems, while ensuring accuracy in a fast-paced environment.

The role emphasizes cross-country support, independence, and a strong work ethic. Standard weekday hours are 8:00–16:00, with no visa sponsorship or relocation support provided.

Qualifications

• Fluency in English and French (minimum B1 level) with French used mainly in written communication.
• 1–2 years of experience in Customer Service.
• Proficiency in MS Office Suite, including Excel.
• Familiarity with ERP and CRM systems, particularly in order-to-cash processes.
• Exceptional attention to detail and a high level of accuracy.
• Ability to work independently, manage priorities, and adapt to a fast-paced environment.

Responsibilities

• Process customer orders, returns, credit notes, and invoices accurately in the ERP system.
• Monitor order fulfilment, proactively communicate delays, and support consignment stock reconciliation.
• Collaborate with internal teams (Sales, Logistics, Finance) to resolve issues and ensure customer satisfaction.
• Maintain accurate records of interactions in CRM/ERP and handle basic administrative tasks related to the order-to-cash cycle.
• Identify areas for process improvement and elevate any workload or priority concerns to the manager.

Skills

English

French

Tools

MS Office

Excel

ERP

CRM

Job description

As a Customer Service Associate, you will play a key role in supporting our growing customer operations across crucial European markets. You will manage key data entry tasks, including order entries, invoicing, customer creation, stock allocations, and credits, all while working in a fast-paced and dynamic environment. We’re looking for someone who is flexible, eager to learn new systems, and excited to support operations across multiple countries. If you’re self-sufficient, have a strong work ethic, and are passionate about providing excellent service, we’d love to have you on board!

Please note: This position follows a standard weekday schedule — no evening shifts and no weekend work. Typical working hours are 8:00–16:00.

Key Responsibilities

• Process customer orders, returns, credit notes, and invoices accurately in the ERP system
• Monitor order fulfilment, proactively communicate delays, and support consignment stock reconciliation
• Collaborate with internal teams (Sales, Logistics, Finance) to resolve issues and ensure customer satisfaction
• Maintain accurate records of interactions in CRM/ERP and handle basic administrative tasks related to the order-to-cash cycle
• Identify areas for process improvement and elevate any workload or priority concerns to the manager

Qualification

• Fluency in English and French (minimum B1 level); French will be used mainly in written communication
• Minimum 1–2 years of experience in Customer Service
• Proficiency in MS Office Suite, including Excel
• Familiarity with ERP and CRM systems, particularly in order-to-cash processes
• Exceptional attention to detail and a high level of accuracy
• Ability to work independently, manage priorities, and adapt to a fast-paced environment

Please note: This position is open to candidates who already have the legal right to work in the country of employment. Visa sponsorship and relocation support are not available for this role.

Company

BVI® is refocusing the future of vision.
As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes:Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), andspans more than 90 countries.
We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.
Learn more at www.bvimedical.com