Customer Service Consignment Specialist

Physiol; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Job summary

Physiol in Kraków, Poland, is seeking a Customer Service Consignment Specialist for a hybrid, full-time role. You will reconcile consignment and ad hoc IOL stock with BVI customers, liaise on invoicing, and work closely with Sales Representatives and clients.

The role requires language skills in English and French or German/Dutch, strong MS Office proficiency, and a proactive, detail-focused approach in a multicultural environment.

Qualifications

• Fluent in English plus French and German or Dutch.
• Strong digital literacy with MS Office and ERP familiarity.

Responsibilities

• Partner with Sales Representatives to complete stock checks in line with schedules.
• Reconcile stock counts, investigate discrepancies, and ensure timely resolution.
• Liaise with customers regarding invoicing and stock queries for consignment and ad hoc lenses.
• Collaborate with sales teams to resolve discrepancies and finalize reconciliations.
• Coordinate the return of unused or excess consignment stock.
• Organize regular review meetings with sales to track invoicing and stock counts.

Skills

Fluent English

French

German

Dutch

Digital literacy

Microsoft Office

ERP experience

Tools

ERP system

Microsoft Office

Job description

Full details of the job.

Job Requisition Name

Job Requisition Name Customer Service Consignment Specialist

Job Requisition No

Job Requisition No VN8494

Work Location Name

Work Location Name Poland - Hybrid (Krakow)

Worker Basis

Worker Basis Full Time

Worker Type

Worker Type Employee

Contract Type

Contract Type Permanent

Applications Close Date

Applications Close Date Oct 31, 2026

Purpose

As a Customer Service Consignment Specialist, you will be responsible for ensuring accurate and timely reconciliation of consignment and ad hoc IOL stock with BVI customers. This role involves close collaboration with Sales Representatives and clients, as well as oversight of consistent and accurate invoicing for utilized IOLs.

Key Responsibilities

• Partner with Sales Representatives to complete stock checks in line with agreed schedules.
• Reconcile stock counts, investigate discrepancies, and ensure timely resolution.
• Liaise directly with customers regarding invoicing and stock-related queries for consignment and ad hoc lenses.
• Collaborate cross-functionally with sales teams to resolve discrepancies and finalize reconciliations.
• Coordinate the return of unused or excess consignment IOL stock.
• Organize and participate in regular review meetings with sales teams to track outstanding invoicing and stock counts.
• Prepare and analyze reports to monitor reconciliation progress by account and evaluate invoicing impact.
• Ensure consignment agreements are centrally stored, up to date, and accessible for internal stakeholders.
• Proactively identify and **escalate** stock turnover risks to relevant stakeholders.
• Maintain accurate and auditable records of stock checks and communications.

Qualification

• Fluent in English plus French andGerman or Dutch.
• Strong digital literacy, including proficiency in Microsoft Office and experience with ERP or similar systems.
• High attention to detail with a strong focus on accuracy.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a proactive and adaptable approach.
• Ability to work effectively in a collaborative, multicultural environment.
• Customer-oriented mindset with a calm and consistent approach.