Customer Service & Order Management Senior Specialist - Cluster Responsibilities

Arbex; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Hybrid work arrangement

Yearly bonus

Employee referral program

Holiday allowance

Additional leave

Learning & growth

International environment

Flexibility

Job summary

ARBEX is seeking an experienced Order Management professional to own end-to-end order planning for CMI/VMI customers across multiple markets. You will document customer interactions using SAP, Salesforce, and Qualtrics, identify process gaps, and lead small improvement initiatives to boost service levels.

You will collaborate with Sales, Deployment, Marketing, Logistics, and Demand Planning teams in a multinational setting, drive NSV growth, and maintain high customer satisfaction in a

Qualifications

• 5+ years of customer-facing experience in Order Management (mandatory), Customer Service (FMCG/B2B), Order to Cash, or Supply Chain roles.
• Strong proficiency in MS Office (Excel, Power BI) and experience with SAP (mandatory) & SNC, Salesforce, Qualtrics.
• Excellent time management, prioritization skills, and ability to work independently under pressure.
• Fluent English

Responsibilities

• Manage complete order planning and execution for assigned CMI/VMI customers, ensuring alignment with forecasts and maximizing supply/service levels.
• Utilize SAP, Salesforce, Qualtrics, and other tools to manage and document customer interactions and feedback.
• Identify process gaps in Order to Delivery workflows and propose optimized solutions; lead small continuous improvement initiatives.
• Handle logistics claims and disputes, including credit/debit notes and returns, through Dispute Case Management tools.
• Collaborate daily with cross-functional teams (Sales, Deployment, Marketing, Logistics, Demand Planning, etc.) across multiple countries.
• Participate in stakeholder meetings and teleconferences, proactively addressing customer requirements and resolving challenges.
• Drive NSV growth through cross-selling opportunities while maintaining high service standards.

Skills

Order management

Customer service

MS Office

Power BI

SNC

Salesforce

Qualtrics

Fluent English

Tools

SAP

Salesforce

Qualtrics

Power BI

Job description

About You:

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

In this role, you will leverage your expertise in Order to Delivery processes across multiple markets, ensuring operational excellence and customer satisfaction. You’ll manage end-to-end order planning for CMI/VMI customers, lead small continuous improvement projects, and collaborate with diverse stakeholders across EMEA. This position offers exposure to FMCG and B2B environments, advanced tools (SAP, Salesforce, Qualtrics), and a dynamic international setting. It starts with YOU.

In this role you will:

• Manage complete order planning and execution for assigned CMI/VMI customers, ensuring alignment with forecasts and maximizing supply/service levels.
• Utilize SAP, Salesforce, Qualtrics, and other tools to manage and document customer interactions and feedback.
• Identify process gaps in Order to Delivery workflows and propose optimized solutions; lead small continuous improvement initiatives.
• Handle logistics claims and disputes, including credit/debit notes and returns, through Dispute Case Management tools.
• Collaborate daily with cross-functional teams (Sales, Deployment, Marketing, Logistics, Demand Planning, etc.) across multiple countries.
• Participate in stakeholder meetings and teleconferences, proactively addressing customer requirements and resolving challenges.
• Drive NSV growth through cross-selling opportunities while maintaining high service standards.

Required Qualifications:

• 5+ years of customer-facing experience in Order Management (mandatory), Customer Service (FMCG/B2B), Order to Cash, or Supply Chain roles.
• Strong proficiency in MS Office (Excel, Power BI) and experience with SAP (mandatory) & SNC, Salesforce, Qualtrics.
• Excellent time management, prioritization skills, and ability to work independently under pressure.
• Fluent English

Preferred Qualifications:

• Proven ability to work with multiple stakeholders across different countries.
• Additional language (Spanish or French) would be advantageous.

Total Benefits

We believe that our employees are our greatest asset, and we’re committed to providing them with the resources they need to be successful. If you’re looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.

Great Support for Good Health - with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program, as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.

Hybrid Work Arrangement - with min. 1 day per week from the office, in accordance with our internal policy, as we understand the importance of work-life balance.Thanks to that, we are providing you with the flexibility to manage your commitments both inside and outside of work.

Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.

Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally, we offer a holiday allowance to help you enjoy your time off.

Additional Leave - to make your birthday extra special, and to participate in voluntary incentives in addition to your regular working duties, in accordance with our internal policy. You can take up to 4 days of voluntary leave for Arbex’s coordinated actions.

Learning & Growth- we are committed to helping our employees develop and grow, which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.

International Environment -a job at the very heart of Arbex’s finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.

Flex That Works at ARBEX

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration—helping you connect, grow, and innovate while maintaining the balance you value.

And finally, the fine print...

For ARBEX to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that shape the future of tissue and hygiene, which is why we seek to build a workforce that encompassesthe experiences of our consumers.When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

This role is available for local candidates already authorized to work in the role’s country only. ARBEX will not provide relocation support for this role.

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