Business Support Partner with Dutch or French, Central Services

Boston Scientific; Warszawa; Hybrid; PLN 78,000 - 100,000; Full time

Benefits offered by this job

Hybrid office model (3 days in the |in

Private health care

Life insurance

Lunch card

Employee Stock Purchase Plan

Training plans and development

Job summary

Boston Scientific is seeking a Business Support Partner within Central Services to deliver high-level cross-divisional service and excellent customer satisfaction. The role focuses on coordinating Sales & Marketing activities, maintaining knowledge databases, and guiding cross-country teams while ensuring compliance with internal policies.

You will support multiple countries, manage stakeholder communications, and help drive process improvements in a hybrid office environment with international

Qualifications

• Experience in a similar Shared Services/BPO or admin role is preferred.
• Fluent Dutch or French and English.
• Microsoft Office and digital tools knowledge is valued.
• Highly organized with strong attention to detail.
• Ability to work cross-functionally and maintain positive relationships internally and externally.
• Process-orientation and a mindset of process improvement.

Responsibilities

• Process Sales & Marketing requests for healthcare professionals’ interactions, events, and activities in the internal system.
• Maintain internal knowledge database.
• Serve as point of contact for selected countries’ Sales & Marketing teams and local PCO/HCOs, vendors and conference organizers.
• Manage tasks to meet lead times and KPIs.
• Ensure smooth process flow and adherence to deadlines and procedures.
• Support training and develop internal documents and procedures as needed.
• Propose and implement process enhancements.

Skills

Dutch

French

English

Tools

Microsoft Office

Job description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Business Support Partner with Dutch or French, Central Services

Starting your career with us gives you the opportunity to join a leader in the medical devices industry while having the opportunity to develop the experiences you need to grow both personally and professionally.

About the role

The primary focus is delivering high level cross-divisional and cross-country service and superior customer satisfaction to Sales & Marketing organizations. Central team within the Center of Excellence serves as a point of contact for the business, internal customers, agencies, and other functions by providing coordination, execution and administrative support in the assigned functional area, in order to relieve the sales teams of administrative details and to create efficiency, process consistency and alignment across Europe always in compliance with internal policies, guidelines and procedures.

Your Responsibilities will include:

• Processing Sales & Marketing Requests for selected Healthcare Professionals’ interactions, events, and activities in the Internal system. Keeping close relation and communication with key stakeholders to provide the best possible service
• Internal knowledge database maintenance
• Being a point of contact for selected countries´ Sales & Marketing teams and local PCO and HCOs, preferred vendors and conference organizers, providing information, answering queries related to established policies and procedures
• Managing various tasks to make sure agreed leadtimes and KPIs are met
• Taking care of the overall process flow to make sure teams in collaboration follow agreed deadlines and procedures
• Ensuring awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments
• Providing support/guidance, training within the Team and collaborating with Business Support team members when needed
• Developing internal documents and administrative procedures when needed
• Proposing and implementing process enhancements

What are we looking for in you?

• Experience in a similar role in Shared Services/BPO or in the administrative department is preferred
• Fluent Dutch or French and English;
• Microsoft Office (Outlook, PowerPoint, Word, Excel) knowledge & digital tools will be valued. Meeting and event, planning & organization, experience will be a plus
• Highly organized (prioritize and time management), high attention to detail, accurate
• Ability to work cross‑functionally and maintain positive relationships internally and externally
• Process-orientation and process improvement mindset

We Offer

• Hybrid working mode – 3 days in the office
• Working in the international, innovative environment and highly innovative products
• Diverse culture with a focus on personal development and continuous improvement
• Well-designed & effective trainings plans
• Career opportunities like mentoring, coaching and stretch assignments, with strong international exposure
• Private health care in Lux Med (VIP package)
• Multisport card/Sport and Culture Card
• Lunch card
• Life insurance
• Languages courses
• Employee Assistance Program
• Employee Stock Purchase Plan - ESPP
• Internal events & charity actions

We consider each application with care.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.