Customer Operations Specialist: SAP & O2C (Hybrid)

Wella Operations US LLC; Łódź; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Birthday day off

EU remote up to 30 days

Additional annual days off

Luxmed medical coverage

Life insurance

Lunch card

Multisport card

Commute support

Product gifts

Team bonding funding

Milestone bonuses

Job summary

Wella Operations US LLC is seeking a Customer Operation Specialist to join our EMEA Order to Cash team in Łódź. You will own the end-to-end order cycle, resolve queries, and collaborate with Sales, Supply Chain and AR to ensure a seamless customer experience.

You will join a newly established team and help shape how we work from the start. Some travel may be required, with start date targeted for January 2026.

Qualifications

• 2+ years in Customer Service.
• Fluent English is a must.
• Strong SAP experience (2+ years preferred).
• Customer-focused and relationship-oriented.
• Analytical mindset with attention to detail.

Responsibilities

• Act as the main point of contact for your customer portfolio.
• Build and maintain strong relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take full ownership of customer service quality.
• Ensure KPIs are met.

Tools

SAP

English fluency

Customer Service

Analytical thinking

Communication skills

Job description

Wella Operations US LLC is seeking a Customer Operation Specialist to join our EMEA Order to Cash team in Łódź. You will own the end-to-end order cycle, resolve queries, and collaborate with Sales, Supply Chain and AR to ensure a seamless customer experience.

You will join a newly established team and help shape how we work from the start. Some travel may be required, with start date targeted for January 2026.