Account Manager

Promise Group; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Multisport card

English classes subsidies

Job summary

Promise Group, a leading Microsoft partner in the CEE region, is seeking an Account Manager to manage a portfolio of customers and own the business relationship, driving end-to-end sales for Microsoft products. You will develop existing customers through upsell and cross-sell, acquire new clients, and advise on licensing models to match business needs and budgets.

Collaborative with pre-sales, delivery and operations teams to ensure excellent customer experience.

Qualifications

• Minimum 2 years of experience in B2B IT sales.
• Nice to have: hands-on experience in selling Microsoft licensing and cloud solutions (M365, Azure, CSP).
• Nice to have: understanding of Microsoft licensing models and ability to explain them to non-technical decision-makers.

Responsibilities

• Managing a portfolio of customers, acting as the primary point of contact and business owner of assigned accounts.
• Driving end-to-end sales cycles for Microsoft products.
• Developing existing customers through upsell, cross-sell, and services portfolio.
• Acquiring new customers and supporting them in their Microsoft cloud journey.
• Advising customers on licensing models to match their business needs and budgets.
• Conducting customer meetings, needs analysis, and solution workshops (remote and onsite).
• Preparing commercial offers.
• Maintaining pipeline management, forecasting, and CRM updates.
• Collaborating with pre-sales, delivery, and operations teams to ensure excellent customer experience.

Skills

B2B IT sales

CRM systems

Microsoft licensing

Microsoft licensing models

Relationship building

Opportunity management

Sales forecasting

English proficiency

Polish proficiency

Tools

CRM software (e.g., Salesforce)

Job description

Promise Group is a leading Microsoft partner in CEE region, offering a wide range of products and services for clients from various economic sectors, including finance, telecommunications, media, energy, manufacturing, trade, services, public administration, education, and healthcare. The company has been operating since 1991 and, since 1996, has been the largest provider of Microsoft solutions in Poland. Promise Group specializes in software licensing optimization, IT systems design, implementation, maintenance, and business application development.

We are currently seeking talented individuals to join our team in the role of Account Manager!

Key Responsibilities

• Managing a portfolio of customers, acting as the primary point of contact and business owner of assigned accounts
• Driving end-to-end sales cycles for Microsoft products
• Actively developing existing customers through upsell, cross-sell, and services portfolio
• Acquiring new customers and supporting them in their Microsoft cloud journey
• Advising customers on Microsoft licensing models, helping them choose the optimal and compliant solutions matching their business needs and budgets
• Conducting customer meetings, needs analysis, and solution workshops (both remotely and onsite)
• Preparing commercial offers
• Maintaining accurate pipeline management, forecasting, and CRM updates
• Collaborating closely with pre-sales, delivery, and operations teams to ensure excellent customer experience

Our Requirements

• Minimum 2 years of experience in B2B IT sales
• Nice to have: hands-on experience in selling Microsoft licensing and cloud solutions (M365, Azure, CSP)
• Nice to have: good understanding of Microsoft licensing models and ability to explain them clearly to non-technical decision-makers
• Strong relationship-building skills and a customer-centric, consultative sales approach
• Ability to manage multiple opportunities in parallel and drive deals to closure
• Comfortable working with CRM systems, forecasts, and sales targets
• Strong communication skills
• Openness to working in a hybrid model from our Warsaw office
• Polish language proficiency at C1+ level and English at B2+ level

We Offer

• Opportunities for professional development (participation in training, conferences, mentoring, shadowing are just some of the tools that support our people’s growth)
• Work with the largest Microsoft partner in Poland
• Stable employment in a company that has been in the market for over 30 years
• Hybrid work model
• Non-corporate environment with focus on high level of collaboration among teams and team members
• Focus on integration – we meet for joint trips, picnics, play board games at work, and organize group outings
• Benefits package – Multisport card, private medical care, life insurance, subsidies for English classes. Plus, fresh fruit every Wednesday and ice cream treats on Thursdays during the summer months!

Our Values

Promise Group is dedicated to collaboratively enhancing technological competencies and inspiring individuals and organizations to achieve their full potential. Our culture is built on open communication, mutual respect, responsibility, trust, and commitment. We prioritize transparent dialogue and active listening, value diverse perspectives, and maintain healthy relationships by addressing concerns constructively. We take responsibility for our actions, keeping our promises and learning from mistakes. Trust is fundamental; we avoid superficial judgments and build strong connections. Our commitment to continuous improvement drives us to hone our skills, tackle new challenges, and pursue innovative initiatives, ensuring we make a positive impact on our clients, employees, and the broader community.