Customer Collaboration & Supply Chain Coordinator

PepsiCo; Kraków; On-site; PLN 90,000 - 140,000; Full time

Job summary

PepsiCo in Kraków is seeking a skilled Customer Collaboration Professional to support end-to-end collaboration with Commercial teams and customers, improving service levels and product availability across DACH customers.

You will coordinate with supply planning, logistics and sales, monitor KPIs, drive root-cause analysis and contribute to continuous improvement initiatives, ensuring efficient order management and proactive communication with external partners.

Qualifications

• University degree.
• English – C2, German – B2.
• 1+ year in customer service, supply chain or order management with stakeholder alignment.
• Previous exposure to similar role is an asset.
• Great communication and interpersonal skills.
• Analytical mindset with ability to interpret data and drive actions.
• Strong Excel & Office package knowledge mandatory.
• Results oriented.
• Customer-centric mindset.
• Strong ownership and accountability.
• Problem-solving and continuous improvement orientation.
• Ability to work cross-functionally.
• Able to handle multiple projects within tight deadlines.

Responsibilities

• Support end-to-end customer collaboration processes including joint planning, performance tracking and service improvement.
• Manage customer order lifecycle including order capture, changes, validation support and fulfilment coordination.
• Collaborate with supply planning, logistics and sales teams to ensure product availability and optimize service levels.
• Monitor KPIs and identify service risks, driving root cause analysis and corrective actions.
• Support customer performance reviews and build action plans to improve service metrics.
• Coordinate with 3PL, warehouse and transport teams to track order status and resolve issues.
• Engage with customers on operational topics, ensuring proactive communication and issue resolution.
• Support development of collaboration tools, automation and process improvements.
• Contribute to cost and efficiency initiatives including penalties, rebates and service optimization.
• Build strong cross-functional relationships across Supply Chain, Sales, Finance and external partners.
• Support strategy of collaboration agenda for Channel Accounts, in order to drive satisfaction, achieve annual and monthly targets and to maximize products availability.
• Support Customer Collaboration Senior Specialists and Customer Collaboration Managers in: negotiating service level agreements (SLA) with the customers; Root-cause analysis of service to sales and taking actions based on the outcome; Pro-active Performance tracking; Identify Performance Issues/Opportunities and develop solutions to mitigate service risks; Negotiate with the customer on the penalty amount; Ensuring effective budget alignment; Creating action plans based on customer’s performance reviews.

Skills

Communication skills

Interpersonal skills

Analytical mindset

Excel & Office

Stakeholder management

Cross-functional collaboration

Project management

Process improvement

Education

University degree

Tools

Excel

Office Suite

Job description

PepsiCo in Kraków is seeking a skilled Customer Collaboration Professional to support end-to-end collaboration with Commercial teams and customers, improving service levels and product availability across DACH customers.

You will coordinate with supply planning, logistics and sales, monitor KPIs, drive root-cause analysis and contribute to continuous improvement initiatives, ensuring efficient order management and proactive communication with external partners.