Senior Supply Chain Customer Support Lead – DACH

PepsiCo; Kraków; On-site; PLN 175,000 - 214,000; Full time

Benefits offered by this job

Annual bonus

Comprehensive benefits package

Job summary

PepsiCo Kraków city-centre office offers an informal, engaging atmosphere and a get-things-done culture. The Supply Chain Customer Support Supervisor will establish and lead a new multi-capability DACH customer service team in our Strategy & Transformation Service Delivery Centers, acting as the interface between customers and internal teams to deliver excellent service.

You will manage day-to-day activities, develop relationships with key stakeholders, and drive continuous improvements for

Qualifications

• Fluency in English.
• German market knowledge is a plus.
• Min. 5 years experience managing and coaching a Customer service team in FMCG/CPG.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead a new multi-capability DACH customer service team.
• Interface between customers and internal teams to ensure excellent service.
• Manage day-to-day activities and maintain service levels.
• Develop relationships with key stakeholders and embed services.
• Drive continuous improvements and process standardization.

Skills

English fluency

German language

People management

Problem solving

MS Office

Education

Bachelor’s degree in Business / Economics / Accounting / Statistics / Mathematics / Linguistics

Job description

PepsiCo Kraków city-centre office offers an informal, engaging atmosphere and a get-things-done culture. The Supply Chain Customer Support Supervisor will establish and lead a new multi-capability DACH customer service team in our Strategy & Transformation Service Delivery Centers, acting as the interface between customers and internal teams to deliver excellent service.

You will manage day-to-day activities, develop relationships with key stakeholders, and drive continuous improvements for