Customer Care Specialist with English | Open to Students

Foundever®; Warszawa; On-site; PLN 54,000 - 62,000; Full time

Benefits offered by this job

Paid onboarding

Private medical care

Multisport card

Access to learning platforms

Wellbeing initiatives

Prescription glasses subsidy

Employee Assistance Program

Job summary

Foundever is hiring a Customer Care Specialist with English for a 3-month fixed-term project, on-site at the Gdańsk office. You will represent a wearable technology brand, combining empathy, product knowledge, and problem-solving to deliver premium customer experiences.

The role requires very good English (C1), at least 1 year in customer service, and student status is an advantage. Training and onboarding are provided along with benefits and a friendly international team.

Qualifications

• Very good English skills (C1 level or higher).
• Minimum 1 year of experience in customer service (chat and/or phone support).
• Student status will be an advantage.

Responsibilities

• Provide premium customer care.
• Support customers with product-related questions, orders, account inquiries, and general assistance.
• Guide customers through solutions in a clear, friendly, and engaging way.
• Build trust and rapport by adapting your communication style to each customer’s needs.
• Represent the brand with authenticity, enthusiasm, and professionalism in every interaction.
• Educate customers about product features, benefits, and available solutions.
• Troubleshoot basic product, application, and connectivity-related issues.
• Identify customer needs and provide personalized support.
• Take ownership of customer cases and ensure appropriate follow‑up until resolution.
• Share customer feedback and recurring topics to support continuous improvement.

Skills

Very good English (C1)

Customer service experience

Student status

CRM familiarity

Tools

CRM systems

Job description

Work with us at Foundever!

Customer Care Specialist with English | Open to Students

Location: Gdańsk
Contract type: Fixed-term contract (3 months) with possibility of extension
Work model: On-site from Gdańsk office
Pay rate: PLN 31.40 gross/hour (The position is based on an equivalent working time system.)

Join Foundever and become the voice of an innovative wearable technology brand!

At Foundever, we are looking for Customer Care Specialists with English to join an international project supporting a global brand in the wearable technology industry. In this role, you will represent the brand by combining empathy, product knowledge, and problem‑solving skills to build trust and deliver outstanding customer experiences.

Please note: This is a 3-month fixed-term project.

Your responsibilities

• Provide premium customer care.
• Support customers with product-related questions, orders, account inquiries, and general assistance.
• Guide customers through solutions in a clear, friendly, and engaging way.
• Build trust and rapport by adapting your communication style to each customer’s needs.
• Represent the brand with authenticity, enthusiasm, and professionalism in every interaction.
• Educate customers about product features, benefits, and available solutions.
• Troubleshoot basic product, application, and connectivity-related issues.
• Identify customer needs and provide personalized support.
• Take ownership of customer cases and ensure appropriate follow‑up until resolution.
• Share customer feedback and recurring topics to support continuous improvement.

What are we looking for?

• Very good English skills (C1 level or higher).
• Minimum 1 year of experience in customer service (chat and/or phone support).
• Student status will be an advantage.
• Strong customer service mindset with a passion for creating premium customer experiences.
• High emotional intelligence and the ability to build trust and rapport with customers.
• Strong ability to represent and advocate for a global brand during customer interactions.
• Customer-focused approach with the ability to understand customer needs and provide personalized solutions.
• Confident and positive communication style with strong influencing skills.
• Ability to explain product value and benefits in a clear and engaging way.
• Strong problem-solving skills and ability to make sound decisions in dynamic situations.
• Attention to detail and ownership of customer cases.
• Ability to work with CRM systems and knowledge bases.
• Curiosity and willingness to learn about new products, technologies, and customer needs.

What you'll gain by joining Foundever

• Paid onboarding and comprehensive training to help you succeed in your role.
• The opportunity to support customers of an innovative global wearable technology brand.
• A friendly and supportive international work environment.
• Private medical care and a Multisport card.
• Access to internal learning platforms and training resources.
• Wellbeing initiatives supporting a healthy lifestyle.

What else is worth knowing?

• Subsidy for prescription glasses.
• Employee Assistance Program and wellbeing initiatives.
• Support from experienced Team Managers and Trainers throughout the project.